Prevent client from booking a meeting that goes past my desired meeting availability time

Question

I have a 60-minute Calendly meeting for clients set up Monday to Thursday from 1 to 5 p.m. A client booked a 60-minute meeting on a Thursday starting at 4:30 p.m., which means that it will go to 5:30 p.m.. How did he manage that?

jillian · Answer

Hi @Esther34467!That is definitely less than ideal. There are quite a few reasons why this could have happened, but the easiest way to determine the root cause is to use our Troubleshooting Availability tool as it can dig into why a time either should or should not be available. More on the tool below. Let us know if you need help once it’s identified the cause.

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