When we started using Calendly, we originally started off by adding time buffers to all of our event types.
But now, we have removed all of our time buffers from all of our event types. So we don’t want any time buffers anymore.
However, it seems like all the previously-scheduled events (that were scheduled when the time buffers were still in place) STILL have all of their old time buffers today, even though we have now removed all of the time buffers for all of those event types.
So it seems like Calendly operates like this:
When Calendly adds events to our calendars, Calendly permanently attaches the original time buffers that were originally active for that event type WHEN THE EVENT WAS ORIGINALLY SCHEDULED.
However, even if we have now updated all of our particular event types to have NO BUFFERS at all, Calendly still hangs onto all of those old buffers for all of the previously-scheduled events for those event types.
And there seems to be no way to remove an old time buffer from a previously-scheduled event.
Because of this, our customers are unable to book new events, because the time buffers (which no longer exist) are preventing them from booking events. These time buffers are gone from all of the event types, but Calendly is still telling us that time buffers exist for the previously-scheduled events.
We have removed the time buffers from all of the event types, but Calendly is still holding onto the old time buffers for previously-scheduled appointments.
It would be great if we could tell Calendly to update all of the previously-scheduled events to honor our NEW TIME BUFFERS that are in place NOW for all of our event types.
