The Reconfirm flow is great to limit no-shows, and get more certainty on calls happening.
However, since rolling this out in our process, we have had a big share of confirmed users who did not show up...
Unfortunately, it seems that because of the one-click design of the function, antispam/virus bots that are more and more active in inboxes are triggering the confirmation instead of the user.
This is an occurrence that even marketing email platforms have to combat with unsubscribe links.
This would be easily fixed by requiring the user to click a “Confirm” button on the linked web page, instead of just inferring confirmation on link open.
Has anybody else noticed this issue?