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Hello, I have several questions that invitees are required to answer before booking a session and paying. This has worked well in the past but no longer works and invitees are able to book and pay for a session without answering the questions. These are health questions so it is imperative that people answer before booking. The questions are asterisked on the booking page and marked as required in the settings but it is still possible to ignore them and pay via PayPal. How can I fix this please?

And I forgot to add - it is possible to book without giving a name or email address either! All questions can be ignored and the invitee can just click and pay.

 

Hey there @Lyndsey48128 - this is definitely not expected behavior nor the experience we want you to have! I am going to call on some colleagues and look into this. I will make sure you are updated by tomorrow! In the meantime you might also consider reaching out to our 24/7 live support team by logging into your Calendly account and clicking “help.” You can get support in real time via live chat and they can offer more personalized assistance. =) 

Hey Kelsi, thanks for your reply. I have tried contacting the live support team through my account, but although the ‘contact us’ page opens and there is a box to type my question in, it won’t let me type in it! So, I can’t get help that way. Is there another way to contact the live support team?

I do need help soon, because I have an event on 9 March and I don’t want people to book without answering the questions.

Thank you :)

Hey again @Lyndsey48128 - so sorry to hear this about trying to reach out to our support team! Here’s what I suggest to fix that issue: 

  1. Clear you cache/cookies (steps below) and close/reopen your browser entirely
  2. Try another browser (Safari if you’re using Chrome, for example)
  3. Try an Incognito or Secret browsing window
  4. See if there are any app updates (browser) or device updates (computer/phone/tablet) that need run - run them - restart the device
  5. If possible try another device entirely

How to clear browser cache

Browser Link for steps
Chrome https://support.google.com/accounts/answer/32050?co=GENIE.Platform%3DDesktop&hl=en
Firefox https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://kb.wisc.edu/page.php?id=69468
IE 11 https://kb.wisc.edu/page.php?id=15141
Edge https://support.microsoft.com/en-us/help/10607/microsoft-edge-view-delete-browser-history


If this does not resolve your issue (re: reaching out to support), please let us know!

In the meantime - just to troubleshoot a bit from this end - could you attempt making a clone of your event type that is having this issue and then try booking a test event for yourself to see if it’s replicated on the clone’s booking page? 🙂 Let me know! See below on how to clone. 

Click the “gear” icon in the top right corner of your ET > click “clone” > a new ET with identical settings will appear > edit as needed

 

 

Thanks Kelsi, i managed to contact live support using another browser and they have solved my issue :)

Thanks Kelsi, i managed to contact live support using another browser and they have solved my issue :)

Oh this is SO great to hear! Thank you for letting me know! Have a wonderful day and good luck with your event on the 9th! 

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