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Issue: as titled. Appointments booked with “Customize Once and Share” cannot be rescheduled by user and always shows “That start time has been filled” or other types of errors.

 

How to replicate:

  1. Create a link for ANY event with the Customize Once and Share feature.
  2. Book an appointment using that link.
  3. On the mobile app, find that appointment and select “Manage” and “Reschedule Meeting”
  4. Choose “Full Availability”
  5. Select ANY day, ANY time slot, it won’t allow the reschedule to be completed. 

this problem has been present for several months and it’s extremely inconvenience and frustrating. Other users have reported the same problem and Calendly team closed the discussion without providing solutions. See below for another thread posted in April, which is now closed.


Here’s a screenshot of the reschedule error

 

 

 

Hi ​@Walter Chen  - Thanks for reaching out.

Posts will close automatically after a certain amount of time with no activity, in some cases we recommend users to reach out to support instead so they don’t risk posting PII onto a public form. 


In your case, you’re seeing multiple different errors including the one of the screenshot you’ve posted, correct? Is this only through the mobile app or through the Website as well? Do you have any pending updates for the mobile app? Do you use an iCloud calendar with the account?

Let me know! I can dig a bit deeper into it from there,


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