Hi everyone,
I’m running into an issue with a Round Robin event type and hoping someone can clarify the expected behavior or offer a workaround.
The Setup:
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We use a Round Robin event type for our sales team.
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Under the Event Type settings > Hosts and Invitees > Round robin settings, we have explicitly selected: "Use same host as original meeting" for reschedules.
The Action:
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When a host needs to reschedule a meeting, they sometimes go directly into their connected Google Calendar and edit the event (changing the day/time using the pencil icon) instead of using the Calendly dashboard.
The Issue:
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When the 2-way sync kicks in, Calendly cancels the original event with the system reason: "Rescheduled from connected calendar event".
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It then creates a booking for the new time slot.
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The problem: It completely ignores the "Use same host" rule. Calendly seems to treat this calendar edit as a brand new booking request, throws the lead back into the Round Robin pool, and frequently assigns the rescheduled meeting to a different host who happens to be available.
My Questions:
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Is this the intended behavior? Does a direct Google Calendar edit permanently break the "Use same host" rule because Calendly processes it as a hard cancellation followed by a new instant booking?
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Is there any setting we are missing that would allow our team to reschedule via Google Calendar without losing their assigned leads to the rest of the pool? Or do we have to strictly enforce that all reschedules must happen inside the Calendly dashboard to keep the host assignment locked?
Thanks in advance for any clarity on this!
