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Gina64140
Community Member
May 1, 2025
Question

Salesforce Connection Broken Due to Admin Leaving

  • May 1, 2025
  • 1 reply
  • 61 views

Our admin has left the company and now the connection from calendly back into Salesforce is not updating any records.  I have tried to resync orgs with my new credentials as admin but have not been successful with updates.  

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1 reply

David
Community Manager
David
Community Manager
May 1, 2025

Hi ​@Gina64140 - Thanks for reaching out! Sorry that this is going on.

Just to confirm, are you also listed as the Salesforce Admin? I’d also recommend looking at the article that covers post install steps for Salesforce here: Calendly Salesforce package v2 post-install steps

In the meantime, we have an article that covers importing missing data from Calendly into Salesforce, so you can update it with any missing information - How to import missing data from Calendly into Salesforce

 

If you haven’t already, I’d also recommend chatting in with our support team, they’ll be able to help more directly with the issue.

Let me know if you have any questions!

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