Hi ​@Angele81031 - Thanks for reaching out!

Just to confirm two things:

• Is this workflow applied to the events?
• Was this workflow applied when those events were scheduled?

For context, if a workflow is not assigned to an event when it is booked, that event would not send the workflow. However, if the workflow is assigned before the event is booked, the workflow would send correctly

Let me know!

Hi, 

Yes I can see the workflow on the event and I have created events after the workflow was added to test and I have not seen any emails yet.

Thanks!
Angele

Understood, thanks for confirming! In this case, can you send me a screenshot of the workflows that are active on this event? You can find this by editing the event, then selecting notifications and workflows, I’ll need a screenshot of that page:

Let me know! I can take a closer look from there.
 

Hi David! I found out the issue we switched where our quarantine emails go and when I logged in all my notifications were there. So sorry for the confusion on my end, thank you!