SMS Notification Errors

Hi ​@Mark08540 - Thanks for reaching out.

Can you send me a screenshot of what you’re seeing? I want to make sure I’m looking at the same thing.

Let me know! I can dig into it some more form there.

Got it - Thanks ​@Mark08540!

Our team is looking into this issue as we speak. I don’t quite have a resolution timeline for this yet, but it is something thats been identified.

In the meantime, you can try editing the workflow to use the {Invitee first name} & {Invitee last name} variables together to see if it produces the same issue.

If I see any updates come through, I’ll let you know.

Any update on a solution for this?

I'm keen to resolve the problem so i know who my appointments are with, instead the error message saying multiple people

Hi ​@Mark70781 - No update as of now. Our team is still looking into this issue.

In the meantime, you can try using the {Invitee first name} & {Invitee last name} variables together to see if it allows the name to show correctly in the workflow.

Ok David, I’ve just made that change, see what happens with new reminder SMSs. Stll important to fix the system error in calendly - not sure why it changed when it was working perfectly well.  Probably an error in a calendly update, that’s usually when they happen in my observation.

David - those changes resulted in a worse scenario!

So I’m reverting back to as it was
 

Its quite clear the system has major errors, cos its’s putting in that “multiple invitees” rubbish for every name, whether invitee first, surname, or whole name AND my name as event organizer.
I would appreciate some urgency with this as it’s making me look incredibly unprofessional and I’m paying for this service.

I appreciate you sending all of this over. I sent this over to the team whose investigating this issue, once I hear any updates I’ll let you know.

In the meantime, if you notice anything else with your workflows, you can either reply to this thread, or send it over to our support team.

Let me know if you have any questions!

Hello: I am having the same problem. “multiple invitees” instead of their name in text messaging. 

This has just begun to happen in the last week and was just perfect before. I have changed nothing.

Please advise and/or fix the problem. Thank you. 

Yes it’s definitely a system programming error, cos I know of one other who’s having the same problem.  It’s probably an easy fix if only the support team would get onto it.  The system is replacing the names of invitees and organisers with “multiple invitees”.  I think its probably only happening for some users, but I dont know what criteria makes it happen for some and not for others… as system seems to still be working well for some users.

Perhaps a Community Manager, like David, will provide an update on the fix.

Since there is nothing we the client can do… it’s on Calendly.

Are they listening? Just a few lucky folks getting to be annoyed at this ‘less than professional’ messaging. 

Maybe the free option is working better than the one I pay for? 

Hi all!

Our team is still working on a fix, so I don’t have any updates as of yet. Because the variables are effected by so much, we have to be careful with our approach to ensure the fix sticks.

I’ll be sure to update everyone as soon as I hear anything.

It really is time the Calendly tech people found a solution for this - its not rocket science.  I’d say they either dont have the error on their list, or they’re simply not regarding an issue many people have with the dysfunction of their software, as being important!  Is there a way to fast track the request - not happy.

I’ve been having the same issue for nearly 2 months. It was identified on another support thread in the community on May 27th.

Calendly team -- WHAT IS THE STATUS OF A FIX HERE? This does not seem complex, and this is taking WAY too long. Embarrassing. 

Calendly? Anyone? Bueller???

This appears to be something you broke in some update dating all the way back to May, and it impacts a foundational, non-negotiable part of your product experience. It’s truly mind-boggling that this hasn’t already been fixed.

Glad that it wasn’t just me.
I’ve been dealing with this issue since Jul 24th
 

Next Meeting

 

{{event_time}}

 

{{invitee_full_name}}

 

{{invitee_email}}
 

{{invitee_phone_number}}

 
Will constantly show up as:

Next Meeting

 

[correct time]

 

(multiple invites)

 

(multiple invites)
 

(multiple invites)

Hi ​@CValenzuela - Just to confirm, could you send me a screenshot of whats setup in Calendly as well as a screenshot of the text you receive? Any extra information will help our team in getting this resolved.

Let me know.

I have the same issue, since Jul 11th. Just happened suddenly

Is there an update on a fix?

Hi David
Why is Calendly not doing anything about this matter?
It is clearly an issue for many people and they have not even responded, let alone advised any progress.
Very disappointing. Used to be a highly professional platform - now they’ve degraded to low level of no customer service like Telstra - very hard to get a response.  Still taking my money, but not providing the service to make the app work as its designed to!  Not happy at all.
Mark

So I fixed it… by deleting all the workflows and re-adding them… 😑

Annoyingly unacceptable but I got it working

Hi ​@Mark08540 - Thanks for reaching back out.

I’m working to get an update for everyone today or tomorrow to see where the status of this issue is. Once I have more information, you’ll know as soon as possible.

Thank you.

Thanks superspeed3543 - I’ll try that option, see if it works

Sorry to say the delete and redo workflow didnt solve the issue

Hi all - Our team is working on a fix for this now. If possible, could you try scheduling a new test event with yourself to see if it works?

Let me know! Thank you.