Skip to main content
Question

Synchronization from Google to Calendly

  • September 12, 2024
  • 2 replies
  • 35 views

Good morning,

I am in the Free offer
Synchronization with Google calendar works: when a person makes an appointment, it is displayed in my Google calendar, if they cancel it the appointment is mentioned as canceled.
On the other hand, if I postpone the appointment in the Google calendar or duplicate the appointment, the person is not informed and the Meetings dashboard is not up to date.
Is this normal?

Thanks in advance for your advice

 

Lionel

This topic has been closed for replies.

2 replies

jillian
Community Manager
  • Community Manager
  • September 12, 2024

Hi @Lionel12183,

Yes, this behavior is normal. If you postpone (reschedule) or duplicate the event in Google Calendar, the previously associated notifications through Calendly don’t trigger. You’d need to take those actions within Calendly for them to work.


  • Author
  • New Community Member
  • September 12, 2024

Ok, thank you for your answer.