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Question

Text reminders come through a phone number of a random contact in my contacts folder

  • January 7, 2025
  • 2 replies
  • 54 views

A person schedules meeting. My workflow states that the host will receive a text message. I receive the text message, HOWEVER, the text come through a random contact (which is in my contacts). Yesterday a person who scheduled a meeting indicated the text came from a contact she doesn’t know. 

Please help. Thank you  

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2 replies

David
Community Manager
  • Community Manager
  • January 7, 2025

Hi ​@Bill-D - Thanks for reaching out!

Text messages are sent through Twilio, a third-party communication platform, using a randomly generated phone number. The numbers cannot be customized at this time, so we recommend including a disclaimer in the reminder itself. 

Let me know if you have any questions!


  • Author
  • Community Member
  • January 7, 2025

Thank you David.