Text reminders not working when host schedules appointment

Hi ​@Marianne4444 - Thanks for reaching out!

This is something our team is aware of and is working on as we speak. With our texting service, we require consent from the invitee to be given each time the phone number is entered. If you’re scheduling them through the Book Meeting page, there is not a way to add their phone number at this time.

As a workaround, many users will use their public scheduling page and book the user from there instead, this way they can enter the number in manually to send the text.
 

Our team is working on a solution to get this resolved. But in the meantime, this would be the best way to workaround it if the invitee would like a text as well!
 

Thank you for your reply! I appreciate the workaround while the team finds another solution.

Thanks & cheers,

Marianne

Ok, glad to have this clarified, thanks. Unfortunately, I’ve had 2 no-shows because of this glitch :( I have weekly clients and have been scheduling them through choosing their name through my Contacts page, where their email and phone are listed, but they have not received text reminders so did not come in. It would be so amazing if this gets fixed because it’s a lot of busy work to fill in someone’s name, email and number when scheduling them weekly out for a few months at a time. 

Thanks so much for all the super detailed backend things you do!

Amelia

This workaround is actually not helpful. The only way to add the text number is to create a new meeting by either choosing it from the live page or choosing “Book Follow Up Meeting”. If you use either of these pathways to book another meeting, the “Override Available Times” option is not available. So, if you need to override, you have to change your availability AND you may need to edit the actual event type as well if you are booking outside the date/time range in the default settings.

The explanation posted above to go to the public booking page because the texting service requires consent is garbage. There is no consistency across the different booking pathways, and it creates unnecessary extra steps. If you’re going to provide an override, it should appear on every internal page. When I’m logged in as the admin, I should have the ability to fully manage bookings, including overriding, without workarounds.

Everyone who pays for Calendly does so to streamline scheduling. I meet with clients weekly or biweekly for set periods, yet I spend far too much time working around the system just to book standing meetings. Email and text communication should be available across all booking options, without requiring us to re-enter information or risk having it randomly drop off without notice. Adding a recurring appointment feature would also make a significant difference, eliminating the need to constantly re-enter and rebook the same meetings.

I now click on “scheduling” then I find the type of meeting I want to set up in the list, then click on the three vertical dots next to it, and then click on “view booking page”. This seems to be the best workaround, but yes, it’s tedious, especially if I need to override available appointment times. I’ve been with Calendly for over three years and the same issues persist. Would be great if it was streamlined.

I completely agree that the same issues persist. I have been using Calendly since 2020, and it’s obvious that most of the budget is being put toward growth features (like AI notetaking) rather than core workflow improvements.

Calendly responded to my post above by stating that the workaround provided above was sufficient. Calling the workaround “sufficient” is disingenuous.