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Until very recently, when I, the host, scheduled an appointment with a client, I could type in their email address and phone number and my client would receive an email confirmation and then 24 hours before the appointment, they would received an email reminder *and* a text message reminder. Suddenly, the format has changed and there is nowhere to enter my client’s phone number. This means they now only receive an email confirmation and reminder from me which is very inconvenient as many prefer a text. This is the case even when I’ve updated their contact details to include a phone number. How can I fix this so my clients get both an email and a text message reminder? Thanks!

Hi ​@Marianne4444 - Thanks for reaching out!

This is something our team is aware of and is working on as we speak. With our texting service, we require consent from the invitee to be given each time the phone number is entered. If you’re scheduling them through the Book Meeting page, there is not a way to add their phone number at this time.

As a workaround, many users will use their public scheduling page and book the user from there instead, this way they can enter the number in manually to send the text.
 

 

Our team is working on a solution to get this resolved. But in the meantime, this would be the best way to workaround it if the invitee would like a text as well!
 


Thank you for your reply! I appreciate the workaround while the team finds another solution.

Thanks & cheers,

Marianne


Ok, glad to have this clarified, thanks. Unfortunately, I’ve had 2 no-shows because of this glitch 😞 I have weekly clients and have been scheduling them through choosing their name through my Contacts page, where their email and phone are listed, but they have not received text reminders so did not come in. It would be so amazing if this gets fixed because it’s a lot of busy work to fill in someone’s name, email and number when scheduling them weekly out for a few months at a time. 

Thanks so much for all the super detailed backend things you do!

Amelia


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