Text/SMS Messages

Hi ​@Laura53840 - Thanks for reaching out!

If you reach out to our support team with the phone numbers that are having issues, they’ll be able to look into what might be going! You can reach out to them by chatting in, or by emailing support@calendly.com. Let me know if you have any questions!

Hi ​@David thanks for your reply.

I reached out to [removed by moderator] , i got an automated ai response. I’m unable to do live chat for help as the live chat bubble is not appearing when I’m logged in and looking at the ‘contact us’ page. My SMS/Text confirmation and reminder messages are still not working, whether I add a meeting myself as a host, set up test bookings for myself, or whether a client books directly, even though i have them set up in workflows and switched on within each meeting’s settings area.

I need a support agent to look at my settings and tell me what is going wrong.

Are you aware of any issues for UK users currently?

I’d be ever so grateful for some assistance. many thanks, Laura.

Hi ​@Laura53840 - Thanks for reaching back out.

Our team has identified some issues with the Text/SMS issues and they’re looking into it as we speak! Once I hear any updates I’ll let you know. :)

Thanks so much ​@David , look forward to hearing from you. Best wishes 

Hi ​@Laura53840 - Thanks for your patience.

Our team has released some fixes for this - so any new texts/SMS reminders should be sending correctly now!

If you notice any other issues, don’t hesitate to let us know.

Hi ! I just sent an email to your the support service, because I am also concerned by this issue in France. I had so many lost appointment and bad feedbacks by clients because they never received the reminder.

Hi ​@David thanks for your reply. I've set up test events for myself using the web browser as host, using the app, and creating a whole new event and booking as a client would would and still no SMS/text messages unfortunately. I did ensure the app was up to date too. Not sure what else I can do. 

If you could let your development team know I'd be ever so grateful. Thanks so much 

Update: I got an SMS with the last booking I did as a client, after about an hour. So confirmation SMS worked that way, but not when I create a booking for a client. I hope the reminder SMS will work, will keep you posted, but won't be for a few days. 

Hi ​@David 

Update: this morning I received my SMS/Text Reminder for the test appointment I booked for myself, as a client would. Yay!

I dont believe the SMS/Text reminder works for appointments that I add to Calendly on clients’ behalf. Is that something that could be looked in to please. Could the option for ‘send SMS/Text messages to….’ be added for when the host is adding appointments for clients, like it is when clients are booking directly?

Thanks ever so much for your help so far.

Hi ​@Laura53840 - Thats great to hear!

Yes at this time when you book on behalf of a client that option is unavailable. This is because the booking process you do as a client asks for consent before it sends text/sms reminders to their phone.

This is something our team is looking into adding to the host booking process, so I’ll pass over the feedback to them!

Please let me know if you run into anything else!

Thanks for clarifying that ​@David , it would be great if your team could make that happen in the not too distant future. Thanks for your help so far. Really appreciate your help. Best wishes, Laura