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Question

The reschedule option do not respect the minimum notice

  • January 21, 2025
  • 5 replies
  • 53 views

If we set the minimum notice to 1 day, it’s possible to bypass this notice using the reschedule link inside your invite. I don’t think this is the normal behavior. 

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5 replies

David
Community Manager
  • Community Manager
  • 2014 replies
  • January 21, 2025

Hi ​@jeffdagenais - Thanks for reaching out!

Could you send me some screenshots of what you’re seeing? Do you see this happen when you are rescheduling the meeting? Or did an invitee reschedule a meeting with you to avoid that notice. Any screenshots you can share on this will help me dig into this a bit further.

 

Thanks!


  • Author
  • Community Member
  • 2 replies
  • January 24, 2025

Hello, 

Sorry for the delay, I just received an email notification this morning. 

It’s the same scenario mentioned here : 

So when a customer of mine use the reschedule feature on a event that has a minimum notice of 1 day, he can schedule within the same day, which should not work since we have a 1 day notice to respect. 


David
Community Manager
  • Community Manager
  • 2014 replies
  • January 24, 2025

Got it - I tested this from my end and can’t seem to replicate the issue. At this point, I’d recommend reaching out to our support team as we would need more details about the specific meeting so we can dig into this further. This also prevents you from having to post what could be sensitive information on a public forum as well. The quickest way to reach them would be through chat here: https://help.calendly.com/hc/en-us/requests/new

Let me know if you have any questions!


  • Author
  • Community Member
  • 2 replies
  • January 27, 2025

Here’s how to reproduce 

 

  1. Set the minimum notice to 1 day 
  2. Schedule a meeting via the Calendly page like a customer of you will do 
  3. When the meeting in scheduled, go in the meeting invite (like if you we’re a customer) and click on reschedule 
  4. This will open the Calendly portal to reschedule. It will be possible for you to schedule the meeting and the 1 day minimum notice will be ignore, which it should not 

  • New Community Member
  • 1 reply
  • February 5, 2025

Hi, I am facing the same challenge; how was this eventually solved? I'd be eager to hear more, thanks!