Skip to main content
Question

This Calendly URL is not valid

  • December 9, 2024
  • 14 replies
  • 1151 views

I’m trying to inline embed the Calendy app on my website, but the calendar never loads.  I always get the error This Calendly URL is not valid, then when I log in to Calendly to find out more, it says calendly.com refused to connect.

This has been driving me nuts all day, does anyone know how I can fix this please.

Thank you.

This topic has been closed for replies.

14 replies

David
Community Manager
  • Community Manager
  • December 10, 2024

Hi ​@Gordon85755 - Thanks for reaching out here. is Calendly.com still giving you issues today? Have you tried logging in from a different browser at all? 

I’m not seeing any widespread reported issues from my end - So anymore information you can send my way would be helpful.


  • Author
  • Community Member
  • December 10, 2024

Hi David.

Thanks for getting back to me.

 

Yes it is still causing problems.  I’ve even started trying the Wordpress plugin - Embedpress , but I still get the same errors.

 

I’ve tried Chrome and Edge, and with the incognito modes


David
Community Manager
  • Community Manager
  • December 10, 2024

Got it - The next thing I would check is the URL thats included within the Embed code on your website. If you made changes to your event types recently like the name or the URL, it could cause an issue like this. So I would search the embed code first, then check the event type settings inside of your account. You’ll look for something like this:

Copy the URL and paste it in your browser, if nothing appears, its likely the event type doesn’t exist anymore, So you would need to create a new one in its place.

Can you start there and let me know how it goes? Thanks!


  • Author
  • Community Member
  • December 10, 2024

The URL works perfectly when pasted into a browser


David
Community Manager
  • Community Manager
  • December 10, 2024

Would you be able to link the website the embed is on? We can take a closer look from there.

If you’re not comfortable with pasting a link here, you can always email our support team at support@calendly.com as well. 🙂


  • Author
  • Community Member
  • December 10, 2024

You can see the issue here: Make a Booking - Lightning Leadership Ltd

When I view the page from within Wordpress, it works perfectly


David
Community Manager
  • Community Manager
  • December 10, 2024

So taking a look from my end, the embedded URL returns the same error when pasting it into the browser. I would check your event type settings under Booking Page Options > Event Link in your account:

 

The current Embed link in your website ends in Calendly.com/(YOUR LINK)/30min - Can you check your settings to see if (30min) is set as the event link? 

You can also try sharing a new copy of the embed code to the website from your event page to see if that works as well.


  • Author
  • Community Member
  • December 10, 2024

This is the inline embed code generated

 

<!-- Calendly inline widget begin -->
<div class="calendly-inline-widget" data-url="https://calendly.com/gordonsmith-lll" style="min-width:320px;height:700px;"></div>
<script type="text/javascript" src="https://assets.calendly.com/assets/external/widget.js" async></script>
<!-- Calendly inline widget end →

 

This is the link from the event I created

https://calendly.com/gordonsmith-lll/discovery-call


David
Community Manager
  • Community Manager
  • December 10, 2024

Okay good to see - In this case, I’m seeing ‘https://calendly.com/gordonsmith-lll/30min’ on the website you linked before. I would embed the new version of the code with the updated URL:


  • Author
  • Community Member
  • December 10, 2024

When I add the 30min to the URL, I get an error in Wordpress

 

 


David
Community Manager
  • Community Manager
  • December 10, 2024

Yes I think this error is because ‘https://calendly.com/gordonsmith-lll/30min’ does not exist in your account. Based on your last response, I believe the current URL is ‘https://calendly.com/gordonsmith-lll/discovery-call’. I would still removing the embed code all together, then copying new/current embed code from the event. If you post the new version to the website I can test it as well.

 


  • Author
  • Community Member
  • December 10, 2024

I still get the URL is not valid error after changing the URL to https://calendly.com/gordonsmith-lll/discovery-call

It works inside Wordpress though (frustratingly).

 


David
Community Manager
  • Community Manager
  • December 10, 2024

Got it - In this case, have you tried contacting Wordpress’s support team? I’ve had a few users run into this before and usually they’re able to figure it out from here. 

Instead of just changing the URL, I would copy new embed code from Calendly, and paste it into wordpress, then publishing it to the public website to see if that works.


  • Author
  • Community Member
  • December 11, 2024

Thanks, I’ll have a chat with Wordpress.