I suggest that Calendly makes the 12 hours (am/pm) time format the default for the booking page. Most people are familiar with tihis format and some of them struggle making the convertion from 24 hours format to 12 hours format. Most of our users complain about it.
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Hey
I appreciate the feedback here, I’ll get this over to our product team to review. If you have any other points of feedback, let us know!
I am located in the EST time zone. But when an appointment is made, it shows up correctly on the top of the confirmation page, but not on the bottom of the confirmation page that is emailed. Why?
Hi
The incorrect time you’re seeing in your (or invitees) email confirmation are generated by Gmail’s Smart Features. This is an AI-driven UI element added by Google, and unfortunately, it is outside of Calendly’s control. You can learn more here: https://support.google.com/mail/answer/15195630?hl=en
If you would like to disable this feature, you can do so by following these steps:
1. Open Gmail and click on Settings > See all settings
2. In the General tab, scroll down to Smart Features
3. Toggle the setting to turn off Smart Features
To be clear, the time at the top of the page is the correct one, the incorrect time is generated by Google.
Let me know if you have any other questions!
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