Unable to change profile details — "Server Error, Please Try Again Later"

Hi ​@Juston TheRazor  - Sorry to hear this is going on!

Looks like you’ve already taken all of the basic steps here - Do you see any improvement with this today? If not, I’d recommend reaching out to our support team so they can take a deeper dive into the backend to see what might be going on. You can reach out to them via the chatbot here: https://help.calendly.com/hc/en-us/requests/new

Let me know if you have any questions here!

Hey ​@David ! Thanks for the timely response.

I have not seen any improvement Im afraid — even tried again just now to no avail.

I’m also afraid that reaching out to the support team was the first thing I did, but it was rather unfruitful; I was given the above instructions, which I tried to no success, and in the time it took me to try them the chat ended.

Where should I go from here?

Hi ​@Juston TheRazor - Could you tell me about the specific changes you’re trying to make? I’d like to see if I can reproduce the error on my end as well. Any screenshots would be a massive help as well.

I can see if there is anything else I can try from my end, if not, starting a new chat with the support team would be the way to go.

Let me know if you have any questions.

Hey ​@David - excuse the delay, I’ve been away from my PC.

Here’s a screenshot detailing the problem

Thanks for sending this back over! Couple things I want to check.

• Can you try just updating the Country and Time Zone and saving the changes? Does it still produce the same error?
• Can you also try just updating the profile picture? Same error? For reference, your profile picture avatars must be at least 90px x 90px and less than 5mb in size.
  • If you upload a different picture, does it show the same error?

Let me know if you get any different responses when you try those steps. Thanks!