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Unable to include participants to an existing appointment scheduled on calendly.com

  • November 11, 2025
  • 5 replies
  • 25 views
C

Hi there,

I’m unable to add a participant to meetings that are scheduled by our clients through Calendly.com. Previously, I could click Reschedule on an existing event, and while rescheduling, I was able to include additional guest email addresses.

However, it seems that option or field to add guests no longer appears when rescheduling existing events.

Could you please confirm if this functionality has changed, and advise how I can add additional participants to a client-booked meeting now?

Thank you for your help!

Best regards,

Best answer by David

Hi ​@CherieYoungTeam - Thanks for sending this screenshot over. This is definitely odd, as I’m able to add guests through the rescheduling flow on my side.

In this case, I would send this information over to our support team, they’ll be able to look into your account/events a bit closer to see whats going on. You can either chat in with them directly, or email support@calendly.com.

let me know if you have any questions!

5 replies

David
Community Manager
  • David
  • Community Manager
  • 2014 replies
  • November 11, 2025

Hi ​@CherieYoungTeam - Thanks for reaching out!

This option is still available for one-on-one events, but since you’re not seeing it, you can check these steps to make sure the function is turned on for the event:

  1. Go to the Scheduling page and locate your one-on-one event type.
  2. Open the three-dots-icon.pngthree dots menu and select Edit.
  3. Select More options at the bottom.
  4. Expand the Invitee form section.
  5. Toggle Invitee guests on.
  6. Select Save changes.

Let me know if this works!

C
  • CherieYoungTeam
  • Author
  • Community Member
  • 3 replies
  • November 12, 2025

Hi David,

Thank you for your prompt response.

Actually the ‘Invitee Guests’ option is already toggled on but if you read my initial query, previously we could click Reschedule on an existing event (the event which is already booked and showing on the schedule), and while rescheduling, I was able to include additional guest email addresses. This is when I’m trying to include/add guests to an event our clients have already scheduled. 

Attached is the screenshot of how the form looks.

David
Community Manager
  • David
  • Community Manager
  • 2014 replies
  • Answer
  • November 12, 2025

Hi ​@CherieYoungTeam - Thanks for sending this screenshot over. This is definitely odd, as I’m able to add guests through the rescheduling flow on my side.

In this case, I would send this information over to our support team, they’ll be able to look into your account/events a bit closer to see whats going on. You can either chat in with them directly, or email support@calendly.com.

let me know if you have any questions!

C
  • CherieYoungTeam
  • Author
  • Community Member
  • 3 replies
  • November 12, 2025

Hi David,

Thank you so much for your prompt response.


Absolutely, we will also reach out to Support at: [removed by moderator] .

Looking forward to the resolution of this issue.

C
  • CherieYoungTeam
  • Author
  • Community Member
  • 3 replies
  • November 13, 2025

The issue has been resolved. Thank you so much for your help.


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