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Hello

I cannot reschedule an appointment by transferring it to a member of my team.

When I click on "Reschedule," I am taken directly to the page to select a new time slot without the prior step of reassigning the appointment via Round Robin or assigning it to a specific team member.

It seems as though I am the only person on the Round Robin setup. I cannot assign the appointment to myself or to another organizer. I am the account owner, and this issue started about a week ago.

Before that, everything was working perfectly.

Hi ​@Clément63842 - Thanks for reaching out!

My apologies for the inconvenience this has caused. I spoke with our Product team and they have confirmed this unexpected behavior and are currently looking into the issue. However I don’t have a timeline just yet on when this will be resolved. I’ll be following this issue and reach back out once theres a resolution so you can give it a test.

Thanks for your patience here.

Hello ​@David ,

15 days since I have this problem and no solution yet, at this point I don’t call it patience

Is it really possible to let a customer without any solution during 15 days in this industry ?

Sorry but no improvement AT ALL on my side, I don’t feel like you guys are taking this problem seriously

Hi ​@Clément63842.

Apologies for the delay in getting back. Our team is still looking into the issue as this is effecting some round robin event types.

One thing that can be tried in the meantime is creating a new Shared Round Robin event and testing the scheduling and rescheduling capabilities out of the new event.

If you notice any other issues along the way, please let us know. Once I hear any update from our team, I’ll let you know.

Hello ​@David I already tried that, it doesn’t work

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