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Enki71564
Community Member
December 5, 2024
Question

URGENT: Calendly not syncing with my Google Calendar!

  • December 5, 2024
  • 1 reply
  • 566 views

Hello!
I’ve synced my Google Calendar to my Calendly. 
However whenever I enter meetings in my Google Calendar (yes, I marked each event as “busy” and not “free” - I checked), Calendly doesn’t sync and leaves those time slots free.
Now i’m getting people booking via my Calendly link some meetings in time slots that are not actually available because conflicting with other meetings. 
I then have to contact each person, cancel, apologize profusely for the mistake, reschedule with them etc… It is a mess and wasting me a huge amount of time + making me look really disorganized. 
How do I fix this urgently, PLEASE?!

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    1 reply

    David
    Community Manager
    David
    Community Manager
    December 5, 2024

    Hi ​@Enki71564 - So sorry you’re running into this! I’ve included a few steps below of some troubleshooting steps you can try:

    • First, go over to your Calendar Sync page, and make sure the correct calendar + sub-calendars are selected.
    • If so, go ahead and disconnect and reconnect your calendar
    • Once this is done, go to your booking page and use our Troubleshooting Tool to spot check days to see if times are being blocked off properly.
      • Using this, you’ll see the error CALENDAR on those times that cannot be booked.
    • Lastly, you can use the One-off Meeting creator to get a preview of your Calendar. This will show you any event that Calendly is picking up, and what times are blocked off. You can use this to see which events Calendly is seeing:

    ​​​​​​​Let me know if this works, or if you have any questions!

     

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