Hi @LucyLJWM - Thanks for reaching out! In this case, we can set up your Calendly account to create Teams meetings through your ‘Me@home.com’ calendar.
One thing we can try here is disconnecting the calendar first, then going to the integrations page and connecting the Teams Integration with the account that we want to create meetings with. Once its connected, then go ahead and connect your calendar once more.
This will you to continue to add events to me@work, but create the Teams meetings with the me@home calendar so you can access them later.
Can you give this a test and let me know if it works? Thanks!
Thanks David. I did try that yesterday (I thought) but will try again.
One question though:
- On the integrations page, I’ve gone into Teams and deleted any accounts, but on the Integrations homepage it still says Teams is “connected”. When I go into “manage” it says “calendar connected, requires additional set up” (see attached screenshot “Apps”). When I click on settings it just takes me to the attached generic page. This suggests nothing is connected. Not quite sure what is going on!
Thanks Al
Hm, interesting. Do you have any other calendars connected right now? I would try removing both of them first, then try connecting the integration again.
Let me know if that works.
Hi David, I have tried removing everything and starting again and what happens is
- I connect teams with HOME account
- Connect outlook with WORK account
- Check teams connection and it has defaulted back to WORK account and removed the HOME account!
Not sure there is anywhere to go from here?
Al
Got it, that sounds like the correct process to follow.
In this case, I’d recommend reaching out to our support team so they can dig into your specific instance.
If you can put together some screenshots and send those over to support@calendly.com - They’ll be able to investigate more!
Let me know if you have any questions.
