Hello!
I have a workflow that sends a custom email notification to users right after they cancel a booking, and I noticed that users are also getting this Cancellation Notification when they reschedule.
This is causing a lot of problems, because my Cancellation Notification says something like “we reviewed your application and cannot help you”, so when someone reschedules and gets this message gets confused and sometimes even offended.
I get that a Reschedule is a Cancellation + New Booking, but I don’t understand why Calendly works this way. There is a “Right after an event is rescheduled” trigger in case I want to send a specific notification for that, so I don’t know why Calendly sends a different notification.
Anybody could clarify? I’m I missing something?
Thanks,
Ángel.-