Users getting a Cancellation Notification when reschedulling an event

Hi ​@angeliti - Thanks for raising this. Give me some time to talk to our team internally to see what might be going on with this, It does seem a little unexpected.

I’ll keep in touch when I have more information!

Awesome! Thanks for letting me know, ​@David, and happy to hear you are working on a fix 🙂

In general, I think there is big room for improvement in Workflows.

For example, regarding cancellations, I’m missing:

• Separate triggers for cancelations initiated by the Host and cancelations initiated by the Invitee. Right now, there is a single trigger for all cancelations, and you may want to send different notifications in each case. For example, if me as the Host cancel a meeting with a potential customer because I see from his answers when he booked the meeting that I cannot help him, I may want to send a notification saying “The meeting was cancelled because after reviewing your application we saw we couldn’t help”. However, that same notification wouldn’t make any sense if the Invitee was the one cancelling the meeting.
   
• A dynamic variable for the reason for cancellation. Right now, if you as a host cancel a meeting and in the pop-up you enter why you cancelled it, this information is only included in the basic default notification. There is no way of adding it to your Cancellation Workflow notifications, which doesn’t make more sense, because Calendly recommends to use Workflows instead of Basic Notifications.

Hope you can pass this information to the team as well, and soon we can all see these improvements in the product 🙂

Best,
Ángel.-

Thank you Angel - Really appreciate all of this feedback here. I’ll be sure to get all of this over!