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Hello, 

 

We have a team of 28 support agents using calendly (connected their work gmail). We also use google meet as the platform to conduct video consultations.

We’ve run into an issue where we want to preserve some of their personal information (last name for example) from being visible when a call is booked. We’ve already utilized the option (within calendly) to edit the display name but this only solves 90% of the issue as personal details are still shown within their individual google accounts (seen in the google calendar invite). Google offers the option to hide first or last name, but we want to avoid this as it’s not an ideal long term solution. 

 

To solve this issue for day to day communication we utilize alias emails and then edit the display name.

An example would be: 

  • Support person name1 <company-support@company-name.com>
  • Support person name2 <company-support@company-name.com>

Is it possible to use alias emails in a similar with calendly? Also, do you know of a possible work around? 

Hey there @Vincent75248 - thanks for your post!

The reply-to email address is configured depending on your event confirmation. With Calendly, there are two types of notifications: Email Confirmations & Calendar invitations.

  1. With Email Confirmations, Calendly sends the invitee an email notification from notifications@calendly.com and has a reply-to address that’s associated with your Calendly login email. You can modify this on Account Settings page.
  2. With Calendar Invitations, your connected calendar sends the invitee a notification of the booked meeting which has a reply-to address that’s associated with your Add to calendar email on your Calendar Connection page.

 

When testing this for you, I found that with using Google Meet as the event type location, no user data is included in the link:

This means as long as you/your teammates are using email confirmations and a no-reply email, you should all be good to go!

Please let me know if you have any further questions. 

p.s. check out our Company Admin Guide and New User Guide. They’re both full of tips + tricks to help learn the Calendly ropes! 

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