Waiting for a Live Agent

Hi ​@Kim87672 First and foremost, we sincerely apologize for the delay in your request. We recently experienced an unexpected increase in volume and our team is working diligently to catch up. Circling back to this, to make sure were able to get a resolution. By chance, do you have your ticket number so that I can look it up on my end? 

Thanks ​@Sean Marlin My ticket number is 3282011

Last night Jasmine was able to trouble shoot. She said she would raise a ticket with Sr. tech. since it never was clear what exactly went awry. Later last night after Jasmine and i hung up, my heart was crushed to see the Calendly Plug in was not syncing again (last sync at 5:52 pm but it was hours later).

So I opened the Plug In and that appears to “kick start” it, but it is requiring manual clicks, and so I went to bed thinking 50% confidence. This morning I found another delay. So I repeated the open and kickstart.

This seems to be the workaround but it is requiring my attention as opposed to forgetting about it and trusting it is working in the background and isn’t stopping if I’m not checking it.

As I type this it appears to be within 1min. So My computer will say 9:59 and Plug In will say 9:58. It used to truly be “real time” and synced.

Something is funky, and different from before, but it is “working” 

Unfortunately I had to manually enter the 10+ meeting invites to my Outlook because of the glitch earlier this week. I had no idea it had stopped working, the reveal was when I saw the booked sessions in my inbox, but not reflected on my Outlook. 

I’m uncertain if there really is much to do at this point except continue to monitor and if it truly fails again, i.e. someone books, it doesn’t go to my Outlook as it should, to engage with Tech Support again.

Thanks for reaching out
Kim

 

That does sound like quite a trial. I’m really sorry you are having to go through all this. I’ve been working on this most of the morning and been having trouble duplicating this issue. At this point, since you already have Sr. Tech’s ear, I would say that process will be the most likely to yield results for you. Again, I’m really sorry you are having to put in so much extra labor and emotion. If there is anything else we can help you with here please don’t hesitate. 

Thanks ​@Sean Marlin  for the support, the kind words, and your efforts--and the response in the first place! :-) 

I think we’re in “wait and see” mode, so fingers crossed your kindness keeps it functioning!

Enjoy the weekend,
Kim