I used to be able to see the phone number of the appointment in Outlook, and then I was reviewing my Calendly settings and added a location, thinking this would be an improved and now the Phone number doesn’t show in the Outlook calendar. I have removed the location and tried again without success. Please advise
Solved
Want to see phone number in Outlook
Best answer by Kelsi
Hey again
Yes -- at times, there will be two phone number fields on your booking page. This depends on the Invitee Questions On Your Booking Page you set up, the location you select + any Workflows you put in place!
- If you ask for a phone number via invitee questions, this will be a separate field you can either make mandatory or optional
- If you set the location to “I will call my invitee” then they will need to enter their phone number for that purpose
- If you set up any SMS workflows, this will always include an additional required field (automatically) -- invitees can choose to opt in and enter their number in order to receive SMS workflows (reminders) or leave this blank
I am glad you seem to be on the right track! Let us know if you have any questions and we’ll be here. Have a great day, and a great Fourth of July if you celebrate! 🇺🇸
This topic has been closed for replies.
Hey there
Do you mind providing some more details + if possible some screenshots of what you are referring to, here? This way I can dig in and help you figure it out!
Looking forward to hearing back from you!
Hi Kelsi,
I managed to fix it.
I noticed that the Event booking use to require the phone number to be entered twice,
in the location box - there is n option for phone number - so I changed it to that and tested it and it works.
Now the entry in Outlook calendar shows Name / Phone number.
This is very useful when needing to rebook appointments quickly and I only have access to Outlook and not Calendly when out of the office.
Thanks
Maurice 68731
Hey again
Yes -- at times, there will be two phone number fields on your booking page. This depends on the Invitee Questions On Your Booking Page you set up, the location you select + any Workflows you put in place!
- If you ask for a phone number via invitee questions, this will be a separate field you can either make mandatory or optional
- If you set the location to “I will call my invitee” then they will need to enter their phone number for that purpose
- If you set up any SMS workflows, this will always include an additional required field (automatically) -- invitees can choose to opt in and enter their number in order to receive SMS workflows (reminders) or leave this blank
I am glad you seem to be on the right track! Let us know if you have any questions and we’ll be here. Have a great day, and a great Fourth of July if you celebrate! 🇺🇸
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