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Maurice68731
Community Member
July 1, 2024
Solved

Want to see phone number in Outlook

  • July 1, 2024
  • 3 replies
  • 301 views

I used to be able to see the phone number of the appointment in  Outlook, and then I  was reviewing my Calendly settings and added a location, thinking this would be an improved and now the Phone number doesn’t show in the Outlook calendar. I have removed the location and tried again without success. Please advise 

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Best answer by Kelsi

Hey again @Maurice68731 -- great news. I’m so glad you figured it out!

Yes -- at times, there will be two phone number fields on your booking page. This depends on the Invitee Questions On Your Booking Page you set up, the location you select + any Workflows you put in place! 

  • If you ask for a phone number via invitee questions, this will be a separate field you can either make mandatory or optional
  • If you set the location to “I will call my invitee” then they will need to enter their phone number for that purpose
  • If you set up any SMS workflows, this will always include an additional required field (automatically) -- invitees can choose to opt in and enter their number in order to receive SMS workflows (reminders) or leave this blank

I am glad you seem to be on the right track! Let us know if you have any questions and we’ll be here. Have a great day, and a great Fourth of July if you celebrate! 🇺🇸

3 replies

Kelsi
Kelsi
CalPal Emeritus
July 1, 2024

Hey there @Maurice68731 -- thanks for your post!

Do you mind providing some more details + if possible some screenshots of what you are referring to, here? This way I can dig in and help you figure it out!

Looking forward to hearing back from you!

Kelsi - Calendly Community
M
Maurice68731Author
Community Member
July 1, 2024

Hi Kelsi, 

I managed to fix it.

I noticed that the Event booking use to require the phone number to be entered twice, 

in the location box - there is n option for phone number - so I changed it to that and tested it and it works. 

Now the entry in Outlook calendar shows Name / Phone number. 

This is very useful when needing to rebook appointments quickly and I only have access to Outlook and not Calendly when out of the office.

 

Thanks 

Maurice 68731

    Kelsi
    KelsiAnswer
    CalPal Emeritus
    July 2, 2024

    Hey again @Maurice68731 -- great news. I’m so glad you figured it out!

    Yes -- at times, there will be two phone number fields on your booking page. This depends on the Invitee Questions On Your Booking Page you set up, the location you select + any Workflows you put in place! 

    • If you ask for a phone number via invitee questions, this will be a separate field you can either make mandatory or optional
    • If you set the location to “I will call my invitee” then they will need to enter their phone number for that purpose
    • If you set up any SMS workflows, this will always include an additional required field (automatically) -- invitees can choose to opt in and enter their number in order to receive SMS workflows (reminders) or leave this blank

    I am glad you seem to be on the right track! Let us know if you have any questions and we’ll be here. Have a great day, and a great Fourth of July if you celebrate! 🇺🇸

    Kelsi - Calendly Community
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