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This seems to be a new thing that has been happening in the last month, but when my team logs into my Calendly (oftentimes to create one-time links for an event), they now are being asked for a 2 factor authentication code.

We have 2FA turned off but it seems that we are always being asked for this.

 

How do we turn this off so that we truly don’t need to enter a code each time we log in?

Hi ​@Ben10483 - Thanks for reaching out!

Yes this is something new we’ve implemented in the last couple months. I’ll leave the steps to disable it below:
 

How to disable 2FA

  1. From the Account settings drop-down menu, select Profile.
  2. Select Login preferences.
  3. Navigate to Two-factor authentication and toggle it Off.
  4. Verify your password when prompted to confirm the change.

 

For more info, you can read our article here: How to set up two-factor authentication (2FA)


Hi ​@Ben10483 - Thanks for reaching out!

Yes this is something new we’ve implemented in the last couple months. I’ll leave the steps to disable it below:
 

How to disable 2FA

  1. From the Account settings drop-down menu, select Profile.
  2. Select Login preferences.
  3. Navigate to Two-factor authentication and toggle it Off.
  4. Verify your password when prompted to confirm the change.

 

For more info, you can read our article here: How to set up two-factor authentication (2FA)

Hi David,

 

As mentioned, 2FA is turned off and we are still having this problem. We never turned it on and yet we’re being forced to enter the code in each time, how do we stop this?


Ah, my apologies, ​@Ben10483.

In this case, since you’ve already turned it off, I would reach out to our support team by chatting in, or by emailing support@calendly.com. They’ll be able to look through on the backend to see more about whats going on.

Let me know if you have any issues getting in touch with them.