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Hello

For just one person who has a Gmail account my Calendly (free version) keeps automatically cancelling his events he schedules. It’s getting to be frustrating.

Is there something either me (the person with the Calendly instance) or the person scheduling (the person who schedules the event on my Calendar) is doing wrong?

Thanks for any help you can provide.

Hi ​@AlexNejako63356! Thanks for reaching out to us!

Sorry to hear this is going on - Could you confirm the name of the user thats running into this? Also, we’ll want to confirm the following:

  • Do these events show cancelled in Calendly, or just in the Calendar?
  • Have you seen this happen with any other users?
  • How long has this been going on for?
     

If these events are not showing as cancelled in Calendly, and only cancelled in the Google Calendar, this may be an issue with their account auto cancelling these events. Unfortunately this would be outside of us, but if you can confirm the questions we can take a closer look!