I have carefully made certain settings in Zoom my standard, one of which is NO WAITING ROOM. Always passcode. however, every Zoom created by Calendly has Waiting Room turned on. Why aren’t my existing standards being applied and how how do I fix it please?
Thank you
Best answer by Daniel56888
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Hey there
Calendly does not actually have any control over the settings in your Zoom account. If you have your meetings set up to have no waiting room, Calendly cannot/will not apply one. This makes me wonder a couple of things that you should check out:
If the only meetings with a waiting room applied are Calendly meetings, my best guess would be that the Zoom account you integrated with Calendly is not the same Zoom account you went into and made sure to turn off your waiting room for.
This Help Center article goes over getting started with Zoom and Calendly - check it out to get a better idea of what you can expect from this integration. Let us know if you have further questions and we’ll be here to help!
But it IS applying it. That’s what I tried to explain.
I used all the steps presented to me by Calendly to allow it to control and create Zoom events for me. They are all using the same email address - my business email.
When I manually create a Zoom meeting through Zoom, it has no waiting room and send invitees a passcode, as it should.
So again, I’m telling you, my experience is that Calendly is messing with my settings.
-Monica
I can confirm that this is indeed an issue with Calendly. I have years of experience with Zoom and little experience with Calendly. Calendly is sending out invites without a passcode and with a waiting room enabled even though all my Zoom settings are set to require a passcode and have waiting rooms disabled.
Thank you
If I can assist in any way please let me know. Just provide as much detail as possible and I’ll see how I can help!
Thanks!
-Monica
Check out the attached image, same as step 5 in the link. I was doing everything in this link but kept overlooking the “lock” in this image. Once I hit the lock button, Calendly was automatically adding a Zoom meeting password to my meeting and removing the waiting room as well.
Interesting, as I DID have Step 5 ON, but not locked. Thank you for this, I will be interested to see what happens the next time someone books time.
I’ll report back!
-Monica
YES that lock did work. Thanks!
-M
YES that lock did work. Thanks!
-M
Ahhh! I am SO relieved to hear this - and really appreciate you coming back to let me know! Happy scheduling!
I’m having the same issue. I have followed all of the advice given but I don’t have a “lock” in my zoom settings, but I did toggle on the “Require a passcode when scheduling new meeting.” Any Advice?
I’m having the same issue. I have followed all of the advice given but I don’t have a “lock” in my zoom settings, but I did toggle on the “Require a passcode when scheduling new meeting.” Any Advice?
Hey there! If you have tried all of the steps that the other users in this thread used to solve their issues and still aren’t having luck, there’s a good chance something else is going on with your Zoom account. I suggest reaching out to Zoom support here to see if they can help!
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