Why is Live Chat no longer available?

Hey there @AdamMoskowitz -- I can assure you that our live chat feature is still up and running, and available to all users on paid plans 24/7. That said, we have had some users unable to access live chat, recently, and I am glad you posted this because of that!

Please try the following, first, and if it doesn’t work come back and tell me so I can get your email added to the list of users having this issue: 

1. clear cache and cookies (steps below) 
2. restart your browser
3. try a different browser entirely
4. try a different device entirely
5. try an incognito/secret browsing window

How to clear browser cache

If this does not resolve your issue, please let us know! 

Looking forward to hearing back from you!

Actually what happened is that I had fraud on my business card and had to reset all accounts, customer service canceled my legacy professional plan as they said they reached out but I checked all emails from calandly for the last 30 days and I received nothing regarding this, yet I have gotten every support ticket request and every event reminder. so I think this was the company’s way of getting me off a legacy plan. I needed to use it as it’s integral to most of my business right now so I paid for a standard plan not knowing what the differences in the plan types were and when I replied there was an air of this was your fault and dealt with it. 

When I tried to chat your AI didn't take into account that I had been a paid subscriber for a year now and like the service but am disappointed in the lack of available communication as it threw me in the general email que. Suffice3t to say i am not happy with the Company right now.

Hello again @AdamMoskowitz -- I am terribly sorry to hear about all of this. I can assure you that Calendly did not intentionally push you out of a legacy plan, but I understand your frustrations + they are certainly valid. I am going to reach out to a colleague and make sure someone touches base with you ASAP.

Thanks for your patience while I make this happen! 

Hey again @AdamMoskowitz -- I’ve got news!

The support and billing teams are very carefully reviewing your case (and all tickets) as I type this. Please closely watch your email inbox, as you will hear back from Leeta (Billing Team) very soon. 

I am so happy to be able to say that we are going to help right this wrong. Again, look out for that email and thanks for your patience and reaching out! 

Thank you

You’re very welcome! I am so glad we were able to help you sort this out. I apologize for frustration you experienced while you waited for assistance + a solution -- but do hope that you are satisfied now that you’re back to using your desired plan.

I also hope that your business is back to running smooth as 🧈 butter! 

Please let us know if you ever have any questions about the functionality of your account.  We’re always here to help. Have a great weekend (TGIF!).