Why is the appointment booked not showing in my clients calendar but it is showing in mine?

Hi ​@Jane78166 - Thanks for reaching out about this!

In this case, I would check your invitee notifications, as these act a bit different based on what you have selected.

For example, with Calendar Invitations, your calendar creates an event, and your invitee is added as an attendee. Your invitee then receives a calendar invitation from your calendar, which they can accept. You’ll see their response in your Calendar event as well.

With Email Confirmations, Calendly creates an ics file that is automatically sent to you. Then, your invitee receives a separate email confirmation with an event file that is added to their calendar. In this case, you won’t see the response to the meeting

To see what you have select for each meeting, you’ll want to Edit the Event, select More Options, then select Notifications and workflows:

You’ll want to make sure each meeting uses Calendar Invitations, so you can see their response!

Let me know if you have any more questions.

Thanks 

That is the problem with a specific booking event where the problem is

But where do I change the email confirmation to a calendar invitation - I cannot see

HI

I have found where to make the change - thanks for your help

Hello,

I have a similar issue occurring. However, the inconsistency is between users, and not how the event is configured on Calendly. For example, the impacted user can set up an event with my Calendly, and she will receive the follow up message and the calendar invitation to her email (she is using a Microsoft account). However, when trying to sign up for an event from a different user, her choice appears on the original user’s booking calendar, and they get the event notification, however the user having an issue never receives the notification email.

I have confirmed that the booking that is not working for this user, does work for me in all of the intended ways regarding an email notification and calendar invite. 

Does anyone have any insight into what might be happening here?

Hi ​@Cameron33637 - Thanks for reaching out.

To confirm, you’re saying the invitee books an event with you, and gets the correct notifications. But if they book with another Calendly user - They don’t receive the notification email? In this case I would confirm where the notification email is coming from. For example, with Email Confirmations - the notification comes from notifications@calendly.com. If the event is set for Calendar Invitations, the invite comes from the users connected calendar in Calendly. 

In this case, the notification may not be blocked/go to spam for one user, but it is for another. I’d first have that user check if anything is being linked to spam or trashed automatically by their email service. Then we can work from there.

Let me know if you have any questions or need to clarify anything - Thank you

I was able to fix the issue. I failed to noticed the end user in question had entered the incorrect domain when signing up for the event, and this is why the auto notification was never delivered to her.