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Workflow Issue: Email cancellation notification to someone else

  • April 30, 2025
  • 3 replies
  • 186 views

I am attempting to add an email to the above workflow, but it is only allowing me to add names of other Calendly users.  My understanding is that I can use any email address in the To: line.

Outlook has been integrated and it works for another workflow not this one.

 

 

Best answer by David

HI ​@Don63451 - Thanks for reaching out!

Yes you should be able to add any emails to the ‘TO:’ line, however, If you’re adding an email that's not in your organization, you’ll need to hit ENTER to add it:
 

 

 

 


Let me know if this works! If you’re getting a different error, let me know! I can look further from there.


 

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3 replies

David
Community Manager
  • Community Manager
  • Answer
  • April 30, 2025

HI ​@Don63451 - Thanks for reaching out!

Yes you should be able to add any emails to the ‘TO:’ line, however, If you’re adding an email that's not in your organization, you’ll need to hit ENTER to add it:
 

 

 

 


Let me know if this works! If you’re getting a different error, let me know! I can look further from there.


 


  • Author
  • Community Member
  • April 30, 2025

Thanks for quick response and I can’t believe that fixed the problem.  (Dah).


David
Community Manager
  • Community Manager
  • April 30, 2025

No worries at all! Glad its working now. 😄