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Question

Workflow Issues

  • January 22, 2026
  • 1 reply
  • 13 views

Hello,

I am experiencing an issue with the message workflows for my event. They have not been working for almost a month now. As a result, attendees are not receiving the default automated messages or text notifications, even though everything appears to be enabled and correctly configured in the platform.

I would like to know where I can get direct support for this issue. Could you please let me know which email address or support chat I should contact so this can be reviewed and resolved as soon as possible?

Thank you in advance for your help.

1 reply

David
Community Manager
  • Community Manager
  • January 22, 2026

Hi ​@Lesly62328 - Thanks for reaching out, sorry that you’re running into this!

For direct support, you can reach out to support@calendly.com 

If you’re like to chat in, which is much faster, there should be a blue chat bubble in the bottom left of your account you can use to reach out to them. If you’re not seeing it, you can use this article to help see whats going on: https://help.calendly.com/hc/en-us/articles/26733559522199-Troubleshooting-access-to-chat

let me know if you have any questions!