My project is using Calendly for very high volume meetings. We have rotating people that must log onto the connected zoom account to initiate the calls. For the past six weeks this hasn’t been an issue, but yesterday my team reported that canceled meetings’ zoom links were still appearing in the zoom account. This is happening in two different instances -- across two calendly accounts/two zoom accounts.
After some initial investigation, I believe my course of action is to re-integrate the zoom accounts. However, I am very nervous about disrupting existing meetings. If I disable and re-integrate the zoom account, will that have any affect on the 100s of meetings already scheduled/zoom links created?
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Hi
This will not have any effect on your meetings that are already booked, as these were already created with a zoom link when it was integrated.
The only place you’ll see an issue is if someone happens to book a meeting while Zoom is disconnected, otherwise, you should be good to go!
Let me know if you have any questions!
Okay thanks. Can you also shed some light on to why the zoom meetings aren’t canceled when the calendly meetings are?
I’m not quite sure right off the bat, I checked with the team and we’re not seeing any widespread issues as of now. Did you notice any change when you disconnected/reconnected?
If you want our team to take a deeper dive, I’d recommend reaching out to support@calendly.com as they would be able to look more into your specific instance. :)
Let me know if you have any questions!
Okay - thank you! I will reach out to them.
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