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Hi community, 

We have 2 new sales reps starting and they’ll both be using the same Zoom to service their calendars. The issue we have is that the emails relating to the Zoom are being sent to the Zoom account email and not to that of the address used on calendly.

For example - when someone cancels their meeting Zoom sends a notification that the Zoom meeting has been deleted. This goes through to our Zoom email address which is a third entire email address altogether. 

 

Is there a suggestion of how we can get the rep’s email onto that Zoom event? Like is there a way to add them automatically to the zoom invite as an attendee? So when it cancels they get cc’d in? 

 

Kindest,

Jessie 

 

 

Hi @The Digital Picnic!

Hmm. That’s a tricky one.

You might want to ask Zoom’s own support team for their perspective, but I’ll say the first thing that comes to mind for me is perhaps using an email forwarding filter. If it’s just these 2 sales reps using the same account, chances are forwarding emails from Zoom might be a good start. Depending on your email provider, you might be able to get rather fancy with what gets forwarded and to who especially if specific names or meeting types are included in the title.

Hope that helps a bit!

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