I’ve cruised with the product updates for 5 years now, never commenting when I’ve been bummed by one. Overall, I love Calendly and it makes my business great. I’ve adjusted with any updates. But wow -
Super, super disappointed in the Availability updates. The user experience is far worse than it was before. It used to be much easier to navigate and change groups at once in a larger screen. I’d love to see the Product team allow for the old experience OR the new one. Having an accessible and visible quick Availability tab on the main page (like it was) instead of only on every single event page would be great. It could remain it’s own separate experience as well as being added to individual events. As someone who schedules 40 calls a week of different types and 2 different lengths, it’s a mess to go into each type and make sure it’s accurate when major travel and schedule changes are occuring for many days or weeks. An absolute huge time suck, which is was not at all before. This is a major product change.
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Hi @SheWillBuild,
Thank you for the feedback. The suite of UI changes have been focused giving everyone faster control over their meetings and settings from a single screen. We believe that by streamlining how availability is managed, we can offer a more intuitive and straightforward experience. That said, we understand the frustration that comes with promptly changing peoples’ workflows. I’ve marked this as a feature request and will make sure it gets in front of our product team promptly.
This has been a horrible experience, especially on the mobile app and has me looking to move our entire company over to another platform. We all have very particular schedules we offer are existing clients and leads to pick from and this update has made it impossible for us to function as we have been for so many years.
Is there any update on this? This change has completely upended how I use Calendly. I have a number of different calendly events of multiple lengths and at different times of the day for clients in different timezones. These used to be easy to manage with the multiple availabilities function. Removing this has made calendly infinitely more complicated. If this isn’t changed I can no longer justify paying for Calendly.
Hi @Patrick83072. The availability page has been updated to use a Default schedule with a Calendar that can be adjusted here, however, it does not include the ability to use multiple schedules from this page:
In this case, the time zone would need to be managed through the event types directly, instead of using the schedule. Let me know if you have any questions on this.
I’m sorry I don’t understand. I have 12 basic event types: 15, 30, 45 and 60 minute meetings. To accomodate different timezones, I used to have three different availability schedules: one better suited to Asia, another better for Europe and another for the Americas. In order to ensure that I have protected time for deep work, it’s important only to offer Asia slots to people in Asia. In order to ensure that I have protected time to be with my children, it’s important only to offer Americas slots to people in the Americas.
It was previously easy to adjust my availability for one of the geographical groupings and have it apply to the 15, 30, 45 and 60 minute groups simultaneously. How would I make this change now? Do I have to change all four event types (as well as any custom events using the same schedule) individually?
Yes in this case the Time zones would need to be adjusted through each event separately. You can have your default schedule be linked to the event you use the most, as it can be applied in bulk.
However for any events using a separate timezone, they would need to be edited and changed individually by selecting Edit on the event, then selecting the time zone here:
You do also have access to our new event editor, which will make this whole process a little smoother as the timezone selection is surfaced from the get-go.
Apologies for the inconvenience this may cause in your workflow, but I’ll also forward any feedback to our product team about these changes as well.
Thanks. Unfortunately this just makes everything a whole lot more complicated.
I have to echo my disappointment with this feature change.
I work across two cities and hybrid home/in the office. I have 16 event types that allow for virtual meetings and in-person meetings between the two locations. I did have three availability schedules--my default schedule that all virtual meeting event types used, and then in-person schedules for the two cities that all in-person meeting event types used. When I was at one location, I would update one availability schedule and the 5-6 event types would automatically reflect my availability. Now, every time I update the schedule, I have to apply it to all the affected event types and hope that I don’t miss something.
This is a major regression in functionality, and frankly I don’t see the purpose. Have the default schedule, have predefined custom schedules that can be applied to multiple event types, and have one-off schedules per event type (either in place, or in combination with, custom availability schedules). What’s wrong with that?
