how was a client able to create an event in a time slot that isn't available?

  • 16 April 2024
  • 1 reply

I have set up my availability, but yet a new client was able to book a time that isn’t in my availability. How was this possible?!

Thanks in advance,


1 reply

Userlevel 6

Hi Liz!

There quite a few reasons why this could happen ranging from setup, to calendar event types (free vs. busy), and more. The absolute best place to start is by using the Troubleshooting Availability tool as it will help you narrow down the cause. You can learn more here:


After you’ve figured out the cause, we’re super happy to help get it sorted. Let us know!