Welcome to the Calendly Community! In this article, we’ll go over what you can expect here.
What to Expect in the Community
The Calendly Community is a place to post questions, start conversations and share ideas about all things Calendly. You can search what others have shared, engage on their posts and see exciting new information shared by Calendly staff.
In Calendly Community you can get support on a wide array of topics, and we can do quite a bit of troubleshooting from our end. However, should you find yourself needing support or troubleshooting assistance on the following topics, please contact our customer support team. They are available 24/7 via live chat, which you can access by clicking “chat with us” on the bottom > right of your Calendly landing page, and via support@calendly.com.
- Assistance updating your login credentials/method
- Assistance with any security + privacy or legal issues
- Assistance with any billing issues (email: billing@calendly.com)
How to Behave in the Community
Calendly Community has members from all backgrounds and from all over the world! Everyone here will have varying levels of knowledge and experience using Calendly and other apps, as well as regarding technology itself. People might speak different languages, post from different time zones and more. If you haven’t already, please take a moment to view our Community Guidelines, which apply to everyone here (community staff included).
We ask that everyone here makes it a goal to respect and understand the perspectives of others, even if they aren’t the same as your own. We understand that disagreements happen, and we will allow respectful debate and discourse. However, these disagreements need to be resolved respectfully and constructively.
Additionally, we ask that everyone here help make this a safe space for people from all backgrounds, regardless of gender, race, religion or other. We will not tolerate threats, bigotry or hateful comments.
Reporting Inappropriate Behavior
While we always hope that everyone in our community will be welcoming, friendly to each other and follow the rules, from time-to-time, this might not be the case. If you see a post or a reply to a post that you feel violates our Community Guidelines, please report it to the Community Staff immediately.
You can report a post or comment by hovering over the three dots at the bottom, right of any post/comment > clicking “report” (as shown below).
After you click “report” a pop-up will appear that looks like the below screenshot. Here, you can describe in the “reason” text field why you are reporting the content + click “report” to submit (or “cancel” if this was an accident).
If you receive abusive language, threats or anything else unwelcome + that violates our Community Guidelines via DM (direct message) from another community member, please take a screenshot of this message and send it to any Community Staff member via DM. You can do this by using a host platform such as Imgur (this allows you to upload a picture/screenshot and then copy/paste the URL in a message).
Who’s Who in the Community
There is a team here at Calendly Community that is dedicated to taking care of, keeping an eye on and otherwise keeping the community running smoothly. You will see “community manager” next to their usernames, as well as a “Calendly C” branded logo on their avatars.
You’ll also notice that all of our members here have the number of replies they’ve left on posts and the number of topics they’ve created denoted next to their usernames/avatars throughout topics in the community. If the member is new, they will have “new community member” written next to their username, too. If you visit a member’s profile, you will see all of this information laid out a bit differently, as well as the option to DM them, view all of their topics + replies and so on.
The more replies someone’s left, the more likely they are to be a helpful, engaging member that you’ll benefit from interacting with! If you notice someone is new, however, you might be that helpful, engaging community member that they need. Don’t hesitate to respond to posts with your insights!
Asking Questions and Finding Answers
Check out Finding Answers in Calendly Community for a great how-to on asking questions and starting conversations, searching for answers in our community and more.
If you would like to learn more about integrations, automations and how to use Calendly in general, our Featured Tips + Tricks forum has a lot of great articles, which make excellent resources! Of course, another fantastic resource is our Help Center, which is full of all sorts of how-tos and tutorials. The Help Center also houses our New User Guide and our Company Admin Guide, both of which are excellent starting points when new to Calendly.
Finally, if you are wondering about how to have the best experience you can here, check out Get the Most out of Calendly Community. It’s a short read, and very helpful.
