Skip to main content
Question

Customers are repeatedly not receiving SMS notifications

  • December 4, 2025
  • 1 reply
  • 16 views

Hi there,

 

Our customers have repeatedly reported that they are not receiving any SMS notifications from Calendly. We created a new workflow to test if the issue was related to the previous setup, but the problem is still happening.

This situation occurs very frequently, even though our SMS content is very basic and does not contain any URLs or restricted terms. For example, today our customers has been waiting for over 3 hours and still has not received the SMS.

Is there any known issue with SMS delivery at the moment?

Any guidance or clarification would be greatly appreciated.

Thank you!

1 reply

David
Community Manager
  • Community Manager
  • December 4, 2025

Hi ​@Frontier One F1 Fingerprint - Thanks for reaching out.

Our team has identified some issues with the Text/SMS deliverability and they’re working on it as we speak! Once I hear any updates I’ll let you know. :)