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Question

Meetings View: Confirmation Emails when Host manually books a meeting/appointment

  • February 17, 2026
  • 2 replies
  • 12 views

Hi there,

I’ve just been browsing through my Upcoming appointments.

I can see from each appointment the ‘Timeline’ area where it shows where a client has booked in directly and states ‘New Event Booked: client name, meeting type, and date and time it was booked’ is displayed, and I can see the same detail on previous Past events where I have manually added appointments on clients’ behalf.

However, with my Upcoming appointments I can only see that the ‘New Event Booked...’ information is only visible for those who’ve booked themselves in, and not displaying for those I have booked in as the host.  Is this normal? or Does this mean that they have not received email confirmations of their appointments (even though i myself have received email confirmation as the host, for those appointments)?

Also, I recently added an appointment for a client (after experiencing server errors connecting to Calendly), which did not get synced to my Google Calendar (although all others have since then), and although it’s displaying in the Calendly schedule, I’m hoping that client received their email confirmation and will receive their reminder emails set up in the automations area.

Hope all that makes sense :-)

Any guidance & reassurance will be greatly received.

Many thanks, Laura

 

2 replies

David
Community Manager
  • Community Manager
  • February 17, 2026

Hi ​@Laura53840 - Thanks for reaching out!

Yes this is expected for events you have booked - However, they would still receive their confirmations and any reminders when booked this way! The meetings page will be getting an update soon, so you’ll see some of these options change in the future. :)

In regards to the appointment you scheduled, is this happening with all your events, or is this a one-off? In this case, the user should still receive a confirmation when its booked, but you can also check with our support team, they’ll be able to take a look into the backend and see what might of happened here.

But in both cases, the client should still receive the confirmation/information they need. But if you’d like to be sure, I’d suggest reaching out to support@calendly.com or by chatting in with our support team so they can take a look at it for you. 


  • Author
  • Community Member
  • February 17, 2026

Thank you David, I will trust that the confirmation emails have been sent.

 

The appointment that didn't sync to my Google calendar was a one off thankfully as there were Calendly server problems the day I added that. I expected it to sync after the server issue resolved but it didn't unfortunately.

 

Look forward to seeing the changes you mentioned.

 

Thanks again 🙏🏼