Troubleshooting Availability on Calendly

Scenario / Question

My booking page doesn't show availability (e.g., Monday at 2pm) even though I've updated my hours to include weekends. How do I fix this?

Overview

Availability can be blocked by multiple settings: external calendar events, your active schedule, or event-level scheduling settings. Use the Troubleshoot Tool on your scheduling page first—it identifies the exact reason time slots are unavailable and points you to the fix. Then verify your calendar conflicts, schedule selection, and event settings.

Step-by-Step

1. Open the Troubleshoot Tool: Go to Scheduling and open the event type you want to review. Select Preview, then scroll down and select Troubleshoot.
2. Check what's blocking your time: Select the date you're investigating, then review the time and its troubleshoot code. If no dates or times appear at all, go to the Availability section of your event type and review your settings.
3. Check your connected calendar for conflicts: Go to Availability > Calendar settings and review the calendars you check for conflicts. Remove or adjust any busy events on Saturdays, including all-day or repeating placeholders like Out of Office that can block the entire day.
4. Confirm your weekly hours include the weekend: Go to Scheduling > Manage availability. Make sure Saturday is selected under Weekly hours in the active schedule you use, and verify the schedule is applied to the relevant event types using Active on.
5. Verify event-level hours: Open the affected event type and expand the Availability section. Ensure Saturday is selected, then select Save changes.
6. Resolve the blockers flagged by the tool: Each code tells you what to fix.
   • CALENDAR — a "Busy" calendar event is blocking the time. Change the event to "Free" or remove it from your connected calendar.
   • NOCAL — Calendly can't access your calendar. Reconnect it from Calendar settings.
   • RANGE — the date is outside your availability window. Increase the date range in the Availability section.
   • TOOSOON — the time falls inside your minimum scheduling notice. Reduce the notice period.
   • DURATION — there isn't enough time for your event. Shorten the event or extend your availability.
   • OVERLAP or EVENT — another Calendly meeting is booked. Reschedule it, or use Free/busy rules to allow overlapping.
   • DAILY MAX, WEEKLY MAX, or MONTHLY MAX — you've hit a meeting limit for that event type. Adjust it under Limits and buffers.
   • HOLIDAY — the date is marked as a holiday. Edit holidays from your Availability page.
   • BUFFER — a buffer is blocking the time. Edit or remove the buffer.
   • RESERVED — a poll or pending meeting is holding the time. Clear it from the Single-use links or Meeting polls tab of the Scheduling page.
   • HOST, ROUNDROBIN, or UNFAIR — a team scheduling rule is blocking the time. Check host availability or your Round Robin distribution settings.

Key Notes & Limitations

• All-day or repeating external calendar events will block availability for the entire day when those calendars are set to check for conflicts.
• The active schedule must be applied to the specific event type for changes (like enabling Saturday) to take effect.
• Event-level availability can override your schedule; both must include Saturday for it to appear.
• Calendly keeps blocking times for events it created even if you mark them "free" on your connected calendar. Cancel or reschedule the meeting in Calendly, or turn on Free/busy rules.

Links & Resource

• How to troubleshoot unavailable times that should be available