Scenario / Question
Why aren’t my date-specific hours showing on my booking page after I set them?
Overview
Most often, date-specific hours don’t appear because the schedule wasn’t applied to the correct event type or an availability rule is blocking the time. First, confirm the schedule with your date-specific hours is active on the event type you’re checking. Then use Calendly’s Troubleshooting availability tool on your live booking page (while logged in) to see the exact reason a time is unavailable, like a busy calendar event, minimum notice, duration, or buffers.
Step-by-Step
- Apply your schedule to the right event: Open your schedules page and check the Active On setting. If it says 0 events, pick the event type(s) that should use this schedule, then save.
- Open the Troubleshooting tool: Visit your public booking page while logged in and click Troubleshoot at the bottom of the window to analyze a specific date/time and see why it’s blocked or open.
- Check for external calendar conflicts: In the Troubleshooting tool, if you see [CALENDAR], that means a connected calendar event is marked busy and is blocking availability. Set that external event to free if you want the time to open.
- Verify date-specific hours vs. event duration and buffers: Make sure the time window you opened is long enough for the event duration plus any buffers. For example, a 30-minute event with a 15-minute after buffer needs a 45-minute open window to appear bookable.
- Confirm day-level availability and time zone: If the tool says a weekday is set to unavailable in the event type’s availability, adjust the event’s Availability section or the assigned schedule so the day is open in the correct time zone.
- Recheck on the booking page: Refresh your public booking link and verify the expected times now appear. If they don’t, run the Troubleshooting tool again on the specific slot and follow the stated reason to resolution.
Key Notes & Limitations
- Schedules must be assigned: Creating or editing a schedule doesn’t affect anything until it’s Active On the intended event type(s).
- External “busy” events block booking: Any busy event on your connected calendars will remove that time from availability unless changed to free.
- Buffers increase required availability: Your bookable window must cover event duration plus all before/after buffers or the slot won’t show.
- Event-level vs. default hours: Date-specific hours set inside an event type apply only to that event; they don’t change other events automatically.
Related Questions (FAQ)
Q: I set different hours for different days (e.g., 2–4 on some days, 1–6 on others), but my link shows the same times every day. Why?
A: Most likely your custom schedule isn’t assigned to that event type. Go to your schedules page, open the schedule, and set Active On to the correct event(s), then save. Recheck your booking page or use the Troubleshooting tool to confirm.
Q: The Troubleshooting tool shows [CALENDAR]. What does that mean?
A: Calendly found a busy event on a connected calendar that conflicts with your slot. Change that external event’s status to free if you want the time to be available.
Q: The tool says the day is unavailable in the event’s availability settings. What should I change?
A: Open the event’s Availability section and make sure that weekday is set to available with enough time for the event duration and buffers in the correct time zone.
