A meeting was booked, but not paid and their email doesn't work, why would it be booked but not paid?

Hi ​@Mary05135 - Thanks for reaching out.

In these cases where a payment failed and you can’t reach the customer, its best to cancel the meeting to see if they rebook again in the future, and to open up that time for someone else. We’ve seen cases like these where the payment fails and the customer doesn’t appear either.

But ultimately it would be for you to decide! But if you can’t reach the customer, probably is easiest to assume that they won’t appear for the meeting either. 

If this behavior continues, I’d recommend reaching out to our support team to see if there is something going on with the payment integration.

Hi David,

Thank you!

I’d like to check to see if payment integration is working smoothly, how do I start this?

I found it odd that I was given an email and date and phone number for the Payee but the email failed.

I haven’t tried the phone number because without payment it doesn’t make sense.

Kindly,

Mary Bartnikowski