account settings and calendar integration

How does copying and pasting my question help me?

Hi ​@Neil17044,

Sometimes we get spammers on here who post useless stuff or behave rather oddly. I don’t get it, but that’s just the joys of the internet. Sorry about that.

As for connecting Google Calendar, you can find it by going to https://calendly.com/app/availability/calendar_settings.

A few other links that might be helpful:

Connecting Google Calendar: https://help.calendly.com/hc/en-us/articles/223193288-How-to-connect-your-Google-Calendar

Troubleshooting: https://help.calendly.com/hc/en-us/articles/13766481233175-How-to-troubleshoot-available-times-that-should-be-unavailable

Hope this helps (and hope the spammers leave us alone)!

Thank you Jillian. I'm not afraid of spammers. The calendar was connected and I now have enabled all of the boxes on the calendar just to see if that was why. Ill be back here if I can't get it to work.

I see what's happening here. I have multiple emails integrated in my calendar.  For some reason some appointments are on one email and some another. Can I add all of those emails or do I need to comb through and make sure that all of my appointments are on the same email calendar?

Julian, is there an time for this to update itself? I have moved all my appointments to the one calendar that I have linked here however, the availability hasn't lined up yet. The same times that are not available still show as unavailable. 

Hi Neil,

It should be fairly instant. If you are using the paid version of Calendly, you can connect multiple calendars (to check; can only schedule on 1) - so for example I have my work calendar and my personal calendar, but schedule on my work calendar.

As for the troubleshooting - so just to make sure I’m understanding right: you have times that should be unavailable but they’re showing as available. Correct? A few of the usual culprits to check:

• Are events on sub-calendars in your GCal? For example, I’ve got a sub-calendar on my personal calendar called “Travel”. In order for that calendar to be checked, I need to make sure my personal calendar is connect AND I have Travel also checked for conflicts.
• Are events marked as free or busy? Only busy events will block off Calendly.

Let me know and we’ll keep chipping away at this until you are up and running perfectly!

I have appointments booked in my calendar and when I go to my calendly link, those times show as available when they're not. 

I made sure that every sub category was checked and that all appointments are on the same email. 

I feel like it's a setting that just needs to be adjusted but I'm not sure which

Hi ​@Neil17044 - Just following up here.

The two main settings that effect whether Calendly sees a conflicting event are:

• The Calendar & Sub-Calendar Connections
• The Free / Busy status on the events in your calendar. If an event is marked as Free, Calendly will ignore it. So we’ll want to make sure any events are marked as busy:

  

   

Do you know if Calendly is picking up any conflicts on your booking page? It should look something like this when you click troubleshoot:
 

Let me know!

I’ve figured out the problem and I was able to resolve it. I was using my android calendar and not my google one. I’ve synced the 2 together and now it’s working correctly. 

Thank you for all of your support!

Hi,

I’m unable to find the Account Settings tab on the website, even though it was mentioned in the suggested resolution. Could you please guide me on where to locate it?

Also, I’m trying to integrate my account with Google Calendar, but it’s not syncing. Because of this, my scheduling times are showing as available when they are actually not.

Please help me resolve this issue.

Thank you.

Hi ​@George66361 - Thanks for reaching out.

You can find all your account settings in the top right of your Calendly page after you log in:
 

If you’d like to connect your account to Google Calendar, you can go to the Calendar Settings page here: https://calendly.com/app/availability/calendar_settings

You’ll be able to connect your calendar and update your availability from there!