Approval Required

Hi ​@Schutz10781! Thanks for reaching out and sending this screenshot.

This is a challenge screen that comes from Office 365 directly. This is managed by either your IT team or your Outlook admin. They will need to give your specific account permission to use your Office 365 account to login to Calendly.

As a workaround, you can also send an email or chat in with our support team - they’ll be able to switch your login method to a username/password so you can bypass this screen for now.

Let me know if you have any other questions!

I agree with you but our Outlook admin says they had made no changes to any settings. I don’t know why it worked before and doesn’t work now.

Hi ​@Schutz10781.

I’d like to provide some additional context on this error.

We recently became aware of an undocumented change that Microsoft had made in how they handle permissions with OAuth in Outlook. In response, we quickly released a corresponding update to account for those changes. Specifically, we added Calendars.ReadWrite.shared to the requested permissions upon calendar connection.

By changing the permission set, any Users in your Organization who previously required admin consent within Azure/Entra to connect their Outlook calendar to Calendly will need to renew that consent whenever they (re)connect an Outlook calendar. Any User that receives an “Admin consent required“ or “Needs admin approval“ error when connecting a calendar will need to have a tenant admin in Outlook go through the admin consent flow one more time and authorize the new permissions so that they can connect. This permission is something that is most often established when Calendly is initialized with an organization. If your organization would prefer to have users manage their own consent moving forward, we would recommend granting the tenant-level admin consent instead.

You and your admins can find the steps to grant consent in this article from Microsoft:
https://learn.microsoft.com/en-us/entra/identity/enterprise-apps/configure-admin-consent-workflow

Let me know if you have any questions on this!

Hi ​@David,

I passed on your message to our Outlook admin. Unfortunately they replied:

thank you for this information but as mentioned in the last message, we unfortunately do not support Calendly 
 
However, we do have Microsoft Bookings as part of our suite of apps and we are suggesting the move over to that platform.

I have 2 more questions: 

1. why Calendly still work (without the approval required message) for some of us.
2. based on the link you sent me, where is the My Pending tab located? Sounds like the Outlook admin can just view and approve incoming requests from there?

Hi ​@Schutz10781 - Thanks for reaching back out. 

1.  Some users may be able to log into Calendly still if they do not log in through the Office 365 SSO. You can change this by reaching out to our support team, and they will be able to change your login method to use a username and password instead.
2. Technically yes they should be able to approve this, but its up to their guidelines if they want to approve users to access Calendly via their office 365 account.

In short, I recommend reaching out to our support team next, they’ll be able to change your login method  so you can have access.

Let me know if you have any questions!

​@David 

1. The users who can login are still SSO with Office 365.  Very odd. We don’t want to change in the login method as we want the integration with the Outlook calendar.
2. Our admin is promoting Bookings now.

Thanks again for all your help!