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How Do I...?

Trying to figure out how to do that thing? We can help.

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  • 7,710 Replies
3181 Topics
Daring Futures
Daring FuturesCommunity Member
asked in How Do I...?
Discount codes - an update, please

This idea was illustrated in another thread.I find I’m needing this feature too, with some urgency.  Is there an update on this feature, please?

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Daring Futures
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Brooke24880Community Member
asked in How Do I...?
No upcoming meetings. Huh?

Hi, I am a little confused about this & the interface has changed.  I had three meetings schedule this morning, not more than 15 minutes ago. I go to Meetings on the left and it says I have no upcoming meetings. The three I have scheduled I did get an email confirmation for them. They occur on 10/16, but do not appear anywhere.Really confused here! What gives? I tried refreshing many times, and navigating away from Meetings & going back but they do not appear there. These events are integrated with my Google calendar and it has added them there. Is this a glitch? It’s just me and I am on the professional plan. Any help is appreciated.

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David
Community Manager
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jpl_2ndCommunity Member
asked in How Do I...?
Branding by Event Type

Is there a way to separate branding? I started using Calendly to manage availability between personal calendar and business. I’d like to have some event types show my business branding and others show my personal branding. I’m on the standard plan.  thanks!

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David
Community Manager
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Nathan41864Community Member
asked in How Do I...?
URGENT | Promo Codes Addition

Team at Calendly, I have been building up my business for about 3 weeks now planning to release on Monday next week. I had my business model down everything ready to go. My last step was to set up payments which went smooth.  However, a big part of my business model was to have different promo codes for segmented groups. I realized that calendly and integration with either stripe/paypal does not offer this.  Now, I am spiraling. Researching different platforms to use instead of calendly. Is the team able to explore this opportunity? I see many others have brought it up in the past with no action from the team. Thanks,Nathan

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David
Community Manager
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Jules26556Community Member
asked in How Do I...?
Team member selection based on time availability selected

Can I get Calendly to look at calendars for 2 team members, show all available time and then select the appropriate team member based on time selected by the new enquiry?

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David
Community Manager
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Marc85351Community Member
asked in How Do I...?
Chat Box not working

Anyone know how to contact customer service or support? The Chat box seems permanently out of order.

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David
Community Manager
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CostumeCarolCommunity Member
asked in How Do I...?
Concurrent appointments

Can Calendly allow me to book appointments for a group of people who need to see one or another of 2 different teams, Team A and Team B? I can have 2 people meeting at the same time, but using the Group appointments function, but then I sometimes have 2 people meeting with the same team. I can’t send different group appointment invitations for Team A and Team B because if Team A’s one of two appointments has been filled, it blocks the second slot for a Team B appointment. Please help!

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David
Community Manager
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Andrea81714Community Member
asked in How Do I...?
meeting link not working

the meeting link I copy from Calendly and send in my emails to prospects is no longer working. How can I fix this? 

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David
Community Manager
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Mike04601Community Member
asked in How Do I...?
Incorrect Apointment Times in SMS Reminders

A patient missed their 12pm appointment recently.They had looked at their SMS reminders which said the appt was at 2pmWhen we checked, the reminder email was correct at 12pm, but the SMS said 2pm (I have  a screenshot if required) Pateints time zone is set to the same as mine as far as I can see. Would appreciate your advice here please.  

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David
Community Manager
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BlisshoneymoonsCommunity Member
asked in How Do I...?
fake appointments

We have had 7 fake appointments scheduled this week. The names and emails seem legit. But when we call the customer for the appointment, either the phone number doesn’t work or the person we are calling is adamant that they didn’t schedule with us. Is anyone else having issues? 

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Whole52152Community Member
asked in How Do I...?
Cannot Reschedule to an Available time slot?

I’ve been using Calendly for over 2 years, and since the major update, I cannot reschedule a meeting. This is a one-one-one meeting tyep, and I am on the Standard plan. The time slot I want to reschedule to is available, the trouble-shooter shows it available, but when I click to confirm, I always get an error like “time slot no longer available” or “start time already taken,” neither of which are true. I can cancel the meeting and rebook, but that’s a pain, and it should work since it works to book that exact same time slot from a new “book a meeting” option with no override needed. Please help!

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Ray52130Community Member
posted in How Do I...?
Specific Dates

I need to see specific dates and times to select for clients.  Previously this was simple, easy and quick. Now - IMPOSSIBLE! - I can’t even see the times properly.In the update, they overlay the calendar and you can’t see the times! Anyone else have this problem?  Is there a work around?    What took me 2 minutes previously becomes a 15 minute process and I keep asking, “why am I using Calendly?”

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David
Community Manager
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Philip76130Community Member
asked in How Do I...?
Information held in data fields

When I go to enter an event I am finding the details of the previous event, Name, email and phone# have been retained in those field. This is wrong because when I want to create a new event it is with a new contact every time and never the last contact. I am afraid at some point I will be sending to the wrong people. Can anyone tell me what is causing this. It started a few weeks ago

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David
Community Manager
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Craig61580Community Member
asked in How Do I...?
Scheduled Meetings not showing up in my Outlook Calendar

When I client uses my link to book, I receive an email showing the event but the event does not come into my diary as a meeting. Sometimes I have to manually recreate the meeting into my Outlook. 

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David
Community Manager
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SanchithaCommunity Member
asked in How Do I...?
Error when booking meeting – need assistance

Hello Calendly Support,I’m experiencing an issue when trying to book a meeting through my Calendly link. Whenever I or my users attempt to schedule, we receive the error:"Oops, something went wrong. Your meeting request could not be finalized with this host."Error Code: tid-e638b85f-907e-4ca7-a2a4-318733d6ea12Details: I am embedding Calendly on my website. The error occurs when trying to finalize a booking. The event link I’m using is:  Could you please check what is causing this error and guide me on how to resolve it?

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David
Community Manager
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Dawn55135Community Member
asked in How Do I...?
Creating Caterories

I work at a university, and they asked me to find a free scheduling tool that allows professors to reserve eight different specialty rooms for events. Is it possible to set up eight separate specialty labs in Calendly for this purpose?

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Amanda33501Community Member
asked in How Do I...?
Integrating Calendly with my Canva Website

I can’t embed the calendly code into my Canva webpage using the copy code.  Does anyone know any other way to do this besides just creating a button in Canva?  Or is there a way to add the https: 

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David
Community Manager
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Orderna63430Community Member
asked in How Do I...?
Calendar not opening on initial load time

When I scan my QR code it says "This calendar is currently unavailabe… login if your the owner”; however, if I refresh it works and displays the calendar. What could be the issue for this?

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David
Community Manager
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Les voix de l'InvisibleCommunity Member
asked in How Do I...?
Devise CHF

Bonjour, avez-vous une date quand à l’intégration de la devise suisse sur calendly?Merci pour votre réponse.

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David
Community Manager
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SOUL40485Community Member
asked in How Do I...?
Apple pay not showing on payments page

When will Calendly resolve the issue that apple pay is not loading on the payment collection page for many users ? When booking , very few clients carry a physical card  and the failure to have an apple/google pay option is destroying my business.A solution or fix from Calendly must be actioned swiftly.

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David
Community Manager
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Akasha45225Community Member
asked in How Do I...?
Payment Rejected Error During Booking – Calendly + Stripe Integration

Hi Calendly Support,I’ve successfully integrated Stripe with my Calendly account, and the payment setup appears to be complete. However, when clients attempt to book an appointment and proceed to payment, an error message appears stating that the card or payment has been declined.I’ve tested this with multiple valid cards and the issue persists. The Stripe account is active and functioning correctly outside of Calendly, so the issue seems to be with the integration during the booking/payment process.Could you please assist in identifying the cause of this error and guide me on how to resolve it?Thank you,

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David
Community Manager
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Tom05081Community Member
asked in How Do I...?
Evaluating Calendly for multi-teacher interview coaching platform

Hi Calendly community,I’m building a platform like Exponent, but focused on interview practice for non-native English speakers.  We’d love to use Calendly for scheduling and want to confirm it fits our use case and which plan you guys would recommend. Core needsMulti-teacher setup: 2-10 instructors to start, each with their own calendar plus pooled/round-robin availability. Student booking: 1:1 lessons (trail class +  30/45/60 min classes) selectable from a catalog. Support a 30 min free trail class Payments: Students pay via Stripe at booking; support for refunds/cancellations. Notifications: Confirmation/reminders to students and teachers, calendar invites (ICS) Nice to havePackages/credits: 5- or 10-lesson bundles that decrement one credit per booking. Promo/discount codes at checkout. Routing & matching: Simple form to route students to the right teacher (time zone, skill focus). Single-use booking links after payment.

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David
Community Manager
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BioHeadSpaCommunity Member
asked in How Do I...?
Politique d'annulation

Bonjour, Je ne trouve pas comment modifier la politique d’annulation, bien que j’aie l’abonnement standard également. D’ailleurs, est-il possible d’ajouter un délai de sorte que les utilisateurs ne puissent modifier leurs rendez-vous moins de 24 h avant le rendez-vous ? Merci pour le temps que vous m’accordez. Cordialement 

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David
Community Manager
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FINEO83451Community Member
asked in How Do I...?
One single calendly link for both scheduling a call and downloading a brochure?

Dear Calendly Community,I am trying to figure out how to have one single Calendly link for prospects to schedule an introductory session and at the same time download our course catalog. The link would be available on a QR code that would be displayed on a poster at our booth at an upcoming trade show.Could anyone please be so kind as to let me know if this is possible at all and if yes, how to do that? We currently have a free Calendly account.Many thanks in advance for your response.

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Nicole61415Community Member
asked in How Do I...?
Multiple meetings with multiple host

We are preparing to launch a new tool across all of our field devices. This is a significant effort, as more than 1,000 customers will need to schedule a support call. Our support team consists of eight members, and we want to streamline scheduling by sending one single link to all customers.Ideally, the scheduling calendar should display all available times across the eight support team members. However, if I add all eight members as hosts, the system currently blocks the same time slot for everyone when only one person is booked.In other words, we need the ability to “double book” time slots so that multiple customers can schedule at the same time, as long as different support members are available.Is this possible?

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