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Community Member
January 16, 2025
Question

availabilitiy doesn't appear completely on my website

  • January 16, 2025
  • 6 replies
  • 94 views

Why do not all availability times I set on Calendly appear on my website?
I checked every availability up to April and released it. But on my website I can only find the next two weeks and then again the last two weeks of February...

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6 replies

David
Community Manager
Community Manager
January 16, 2025

Hi ​@Andrea23123 - Sorry that you’re running into this!

First thing we’ll want to check is the Troubleshooting Tool on your booking page - this will show you why specific times are not available. Just go to your booking page and select the troubleshoot button here:
 

Once you select this, select a date to see why those times are not appearing - Let me know if you need anymore help!

Community Member
January 16, 2025
Hi David

I can’t find a troubleshoot button…
 

 

Community Member
January 16, 2025

There is nothing else further down...

David
Community Manager
Community Manager
January 17, 2025

Hm very interesting - In this case, try editing the event, and going to the preview page. The troubleshooting button should show up there:
 

 


Can you let me know if you see it on this page? Thanks!

Community Member
January 17, 2025

Dear David
Now I’ve found it with your advice. Thank you very much!
I have an entry in my calender, that it’s my kids’ schoolholiday. Nevertheless, I need these availability… how can I change it?

Even if I delete the schoolholidays in my calender, the availability dates don’t appear...

David
Community Manager
Community Manager
January 17, 2025

Glad to hear you’ve found it! Couple things we can look at next:

  1. Make sure the calendar you’re using matches with what is in your Calendar Connections page: https://calendly.com/app/availability/calendar_settings
    (Whatever is connected, Calendly will check for conflicts, and any busy events)
  2. You can try deleting the event, or marking it as free in the event settings here:
  3. Check for any All-Day events that may be blocking off all of the availability for that day:

    If you do, delete it, or just mark it as free!
     

Once this is done, give Calendly 5-10 minutes to update. Let me know if you have any questions after checking these!