Hi Calendly team!
I wanted to share feedback from a user who had a frustrating booking experience on mobile.
She was trying to schedule a call through Calendly. After selecting a time slot and filling out the whole form, Calendly told her that the selected time was no longer available (because another user booked it right at the same time).
When this happened, she was sent back, but then had to fill out the entire form again. And when she tried to go back, the flow got stuck and she couldn’t move forward or backward.
I understand that time slots can disappear if someone else books them first, but ideally Calendly could improve this flow by:
- Reserving the selected slot temporarily while the user fills out the form
- Preserving form data if the chosen slot becomes unavailable
- Offering a clear “choose another time” path without restarting the whole process
- Making the mobile back/forward experience more robust
This kind of friction is especially costly when the booking is part of a sales or consultation funnel, because the user may simply give up (which is exactly what happened in this case).
Hope this helps improve the product!
