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czonker
Community Member
May 13, 2025
Solved

Buffers on Outlook Calendar?

  • May 13, 2025
  • 4 replies
  • 221 views

One of our events includes buffers on the Outlook calendar, but we don’t want it to be there. Anything that I have seen in here has said that Calendly was working on this, but that was 8 months ago.

I have 2 events in Calendly where one of them does this and our newest one does not.

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Best answer by David

Ah got it! Thanks for the info here.

In this case, I would have you, and any other team members in your account double check the settings on the Calendar Settings page and ensure the buffer option is turned off: https://calendly.com/app/availability/calendar_settings
 

 

If they still appear on your calendar, I’d also try disconnecting and reconnecting the calendar, then ensuring that option is disabled.

Let me know if you have any questions!

4 replies

David
Community Manager
David
Community Manager
May 14, 2025

Hi ​@czonker - Thanks for reaching out!

To confirm, are these buffers being populated from Outlook directly? Would you be able to share a screenshot of what the buffers look like? Otherwise, if these are being created by Calendly. You can remove them from the event settings:

You can locate the buffer settings by Selecting the event > Select More Options at the bottom of the page > then select Limits and Buffers:
 

 

If we have buffers set, this is where we would want to remove them.


Let me know if you have any questions!

C
czonkerAuthor
Community Member
May 14, 2025

Hi ​@David,

Great idea, a screenshot would probably help! These buffers are being populated BY Calendly because of the event settings. We want to keep these buffers internally in the system, but we don’t need the [15-minute buffer] added to our Outlook calendars.

I have 2 events going, one that was created a year ago and one that was created recently. They are both set up the exact same way (the most recent one is a clone), but the most recent one is only doing this whereas the older one is not.

I dug around in the community center here and it looks like this was a problem about 8 months ago that Calendly fixed but has since re-appeared for me (and maybe others).

 

David
Community Manager
DavidAnswer
Community Manager
May 14, 2025

Ah got it! Thanks for the info here.

In this case, I would have you, and any other team members in your account double check the settings on the Calendar Settings page and ensure the buffer option is turned off: https://calendly.com/app/availability/calendar_settings
 

 

If they still appear on your calendar, I’d also try disconnecting and reconnecting the calendar, then ensuring that option is disabled.

Let me know if you have any questions!

C
czonkerAuthor
Community Member
May 14, 2025

​@David That is probably the problem since this event is for a new colleague. I will have them check it out. Thank you so much!

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