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Hi everyone,

I’m running into an issue where the availability setup on my Calendly booking link doesn’t seem to sync properly with the availability I show on my website. My site displays open booking slots for my restaurant-related content (basically letting visitors choose times for reservations, menu consultations, or blog interviews), but some slots appear available on my website even though Calendly is showing them as already booked.

I’ve double-checked the integration steps  my site is pulling the embed code directly from Calendly, and I’ve also tried clearing caches and testing across different browsers. The strange part is that the issue seems intermittent: sometimes the slot availability updates instantly, and other times it lags by several hours, which is creating confusion for users who try to reserve a time that isn’t actually open.

Has anyone else experienced this kind of sync or refresh issue with availability between Calendly and a website embed? I’m wondering if I need to adjust settings in Calendly (like time zone sync or buffer times) or if it’s more of a website-side caching/CDN problem.

Any advice or troubleshooting tips would be appreciated!

Hi ​@Kimpollard - Thanks for reaching out!

Most of the time we see issues like this, its comes down to a couple things:

  • Availability settings aren’t applied to the correct event
  • Website caching issue

The first thing I would check is to make sure your availability is applied to the events by checking the Active On tab: https://calendly.com/app/availability/schedules

 

The next thing I would check is if there are any discrepancies between your normal booking page (calendly.com/your-link/your-event) and the embedded booking page. If there are, I would recommend taking this to our support team, as they would be able to take a closer look within your account and check your website as well. You can chat in or email support@calendly.com

 

Let me know if you have any questions!

Hi everyone,

I’m running into an issue where the availability setup on my Calendly booking link doesn’t seem to sync properly with the availability I show on my website. My site displays open booking slots for my restaurant-related content (basically letting visitors choose times for reservations, menu consultations, or blog interviews), but some slots appear available on my this website even though Calendly is showing them as already booked. I’ve double-checked the integration steps  my site is pulling the embed code directly from Calendly, and I’ve also tried clearing caches and testing across different browsers.

The strange part is that the issue seems intermittent: sometimes the slot availability updates instantly, and other times it lags by several hours, which is creating confusion for users who try to reserve a time that isn’t actually open.

Has anyone else experienced this kind of sync or refresh issue with availability between Calendly and a website embed? I’m wondering if I need to adjust settings in Calendly (like time zone sync or buffer times) or if it’s more of a website-side caching/CDN problem.

Any advice or troubleshooting tips would be appreciated!

Thanks so much for the detailed guidance! I’ll start by checking the Active On tab in my availability settings to make sure everything is applied correctly to the right events. I’ll also compare the normal booking page with the embedded one on my website to see if there are any differences. If I still notice inconsistencies after that, I’ll definitely reach out to the support team for a deeper look, since the intermittent lag has been the trickiest part to pin down. I really appreciate your help in pointing me in the right direction!

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