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Hey community

Some clients have made bookings that show up correctly on Google calendar, however, when I go back to double check past bookings, the date is usually shown as the date before.

So if the booking was made on the 8th, it would correctly display on Google calendar.

However, when I search for the booking on the Calendly system, it’s recorded as the date before, 7th for example.

I have also had clients say that they were confused about the time.

As they’ve booked 5pm for example, but on their calendar it shows up as 5am

 

Please let me know what I’m doing wrong.

 

Kind Rex

R3x3011

Hi ​@R3x3011, that is very confusing. We’ve been scratching our heads a bit this morning. We are wondering if there is a timezone thing going on. Calendly, by default, will detect your calendar’s timezone and display bookings in that timezone. Is there a chance you move between timezone, have a very mobile group of invitees, or use a VPN that places you somewhere else in the world? Any one of those scenarios would cause this kind of behavior. Calendly shows availability and confirmations in the time zone that was visible on the booking page when someone scheduled, but the calendar invite itself displays according to the recipient’s calendar app settings. That means the same meeting can appear on a different local date if you later view it from another time zone. Likewise, if a device or calendar is set to the wrong time zone, a 5:00 PM booking can show as 5:00 AM. You can check this though. A quick way to confirm is to open the booking page you share and check the time zone selector at the bottom. Compare that to the time zone in your Google Calendar settings and your device. If your device was in another time zone, or if the calendar app was set differently, the date/time can shift on review even though the original booking was correct.

 


Hi- I am facing similar issue for international bookings. Clients book it for “pm” but it gets booked for “am”. Please suggest a resolution?


Hi ​@School51152 - Thanks for reaching out.

Do you have any screenshots of these bookings? Do you notice if theres a timezone difference between whats shown in Calendly vs in your calendar? Any examples you can show would be super helpful - Thank you!